The impact of conversational AI on critical services: 3 key takeaways Artificial intelligence (AI) is expanding at breakneck speed, with the market for AI-enabled software predicted to reach US$125 billion by…
Bolton at Home own and manage over 18,000 homes. Residents are at the heart of everything this social landlord does and so providing tenants with the best possible customer service is…
The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are…
Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Emily-Rae Maxwell, Head of Housing and Neighbourhoods at Brent Council. Emily tells Futr why Brent Council is…
Watch the full vodcast here: https://vimeo.com/569857079/55387e58fd Futr’s UK Housing lead, Kitty Hadaway, recently sat down with Dean Anderson, the Director of Customer Service at Futures Housing to understand their customer centric digital approach. For…
https://youtu.be/a7Jj9c0wZrs Futr and Housing Digital Our UK Housing expert, Kitty Hadaway, spoke at a recent Housing Digital Social, reflecting on how the pandemic has catapulted digital transformation to meet residents’ changing expectations…
Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Helen Gregory, Director of Customer Service at Estuary Housing Association. Helen joined Futr’s housing lead, Kitty Hadaway, to…
Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to James Hill, Director of Housing, Neighbourhood and Building Services at Portsmouth City Council. James spoke to us…
Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Ewelina Sorbjan, Head of Housing Services, Enfield Council.Ewelina describes how the past year pushed her to communicate even…
In our recent Spotlight on Retail interview, we spoke to Andrew Stevenson-Thorpe, Co-founder and CTO at ISAWITFIRST (ISAW). Andrew shares his insight on the important role technology and innovation has played in improving…
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