As retail continues to move online, a growing number of consumers also expect to communicate with brands online. Retail chatbots present an opportunity to optimise your online customer experience —…
The retail sector has seen massive disruption in the last decade. The emergence of eCommerce combined with evolving consumer demands has seen some of the biggest names in retail collapse. The impact…
Change for the Best: 2020 in Review In this edition of our Spotlight on Housing series: 2020 In Review, we spoke to the eminent Aileen Evans – Group Chief Executive at Grand…
Fundraising disruptions and social distancing guidelines caused by COVID-19 have led to a rise in nonprofit digital transformation. We break down how charities and aid groups have used digital technology to…
In this Spotlight in Retail interview, we spoke with retail expert and leader Lars Axelsson. With over 20 years of experience working in the retail sector, Lars has built up a wealth…
We recently launched a survey with Inside Housing to understand how far along social landlords are in their digital transformation plans. The social housing sector over the years has faced increasing…
The trend of digital transformation in the social housing sector has been years in the making, driven largely by a desire for efficiency and cost reduction. But the pandemic represents…
New Year, new you. What better way to start 2022 than by reinvigorating your customer experience with chatbots? We’ve put together a list of 17 chatbot benefits to customers —…
In our recent Retail Spotlight, we spoke to Diego Sebastian, Customer Experience Director at Mango. Diego joins Futr’s Retail Lead, Simone Oloman, to reflect on how retail has changed and share his insight on how to provide…
In this Spotlight series, we sat down with the Assistant Director for Housing Management, Glendine Shepherd, from London Borough of Hammersmith and Fulham. Glendine has been there for over 16 years…
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