In today's interconnected and fast-paced world, the demand for instant, comprehensive, and accessible communication is more crucial than ever. For critical service charities, this demand is not just about convenience…
Critical care charities require exceptional support services and user care to meet the needs of the vulnerable individuals they support, in addition to donors, and volunteers. Customer support can range from…
Language barriers can deter citizens from reporting crime in diverse policing areas. A recent ‘Contact & Confidence’ report found that a multilingual chat solution encouraged crime reporting, disclosure and information provision…
10th October marks the annual celebration of Mental Health Awareness Day. This day serves as a time to raise awareness, break stigmas and provide support to those around us. At…
Police chat-service provider Futr AI has partnered with police thinktank The Police Foundation in a report evaluating the effectiveness of current online policing services. The report has highlighted the need…
Powered by natural language processing (NLP), conversational AI is an advanced technology capable of simulating human speech and interactions. Although this technology is relatively recent, it has developed so quickly…
CogX Festival is one of the largest conferences in the world focused on conversations around AI and ground-breaking technology. This year’s event unfolded in the iconic O2 centre, London from…
Live chats play a vital role in helping your eCommerce business stand out from the crowd, guarantee stellar customer support, and ultimately build the foundations of long-term success. But, with…
Over the past years, the high street retail market has undergone a profound transformation. During the pandemic, people turned to online portals for their shopping sprees, while after the restrictions…
AI-powered support and chatbots represent an essential tool to elevate your customer service strategy, provide an even better experience to retail customers, and ultimately remain competitive in today’s fast-changing market. …
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