Automatically Supporting Customers at believe housing With over 24,000 residents, believe housing is one of the largest housing associations in the north east of England and pride themselves on putting…
Continuing our Spotlight Series on Leaders at Local Authorities, we spoke with Laura Taylor, Chief Executive Winchester City Council on how adopting a more agile way of working has helped them face…
Getting Automatic Customer Contact Right at Ongo Homes After a first foray into conversational chatbots, Ongo – the largest housing provider in North Lincolnshire – was left wanting more, to…
In this, the first edition of our series, Housing Futr Spotlight: 2020 In Review, we caught up with Kate McArdell-Broome, Head of Customer Operations at Johnnie Johnson Housing, about how the pressure of…
In this edition of our finance sector Futr Spotlight, we caught up with Hannah Sutherland, Head of Learning and Development at Secure Trust Bank, to share her thoughts on the crisis, their…
Leadership at Local Authorities through the Coronavirus Crisis For our latest Councils Futr Spotlight Series, we caught up with Lynne Ridsdale, the Deputy Chief Executive at Bury Council, about running business as…
Communications Leadership at Housing Associations In this edition of our Housing Futr Spotlight Series, we caught up with Susannah Finn, Director of Communications and External Affairs at one of the country’s…
Leaders at Local Authorities. Leadership Through the Coronavirus Crisis In this edition of our Councils Futr Spotlight Series, we caught up with Trevor Scott, the Chief Executive of Wealden District Council, about…
Leaders at Local Authorities. Leadership through the coronavirus crisis. In this edition of our Councils Futr Spotlight Series, we caught up with Sarah Reed, strategic director for Sunderland City Council, to…
Emerging technologies such as chatbots and automation are driving digital transformation in housing associations. But how are they doing it? This post was updated in August 2021 Technology is the…
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