Add Better Service to your Cart

Shoppers expect to get personalised support as easily as they add new items to their basket.

Go automation first now and put an end to wait-times with Futr’s AI-powered retail chatbot.

Track order
Change delivery
Make a return
Refund policy
Make exchange
Understand sizing
Check stock
Cancel subscription
Make a purchase

Self-service that keeps customers satisfied

Put an end to wait-times by providing every customer with a personalized shopping experience

Anytime, anywhere, let your customers:

  • Track order status
  • Change delivery details
  • Reference return and refund policies
  • Make exchanges
  • Understanding fitting and sizing
  • Check product stock
Hi Ibo 👋 , I’m your virtual assistant. How can I help you today?
Track order
Change delivery
Apply for refund
Check stock
Ask anything
hand cursor icon.
| I’ve cut the label off, can I still return?

Self service – tailor made

Anytime, anywhere, let your customers:

• Pay something
• Change something
• Check something
• Track something
• Report something

You’re good to go with 200+ integrations
pre-built and ready to deploy.

Hey Hannah 👋, I’m your virtual assistant. How can I help you today?
Where’s my order?
Happy to help, whats your 10 digit order reference number?
Thanks, please can you confirm your DOB
11/04/1974 circle
Thanks Hannah, your parcel will be with you on Monday.
Last name
Date of Birth
11/04/1974 circle
1468 ABC Dr.
Delivery date
Monday 22nd July

Skip the line to agent success

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

Futr integrates with live chat software to escalate high-value requests to agents for focused support

Let your agents focus on the customers that need them most.

I want to discuss my refund . Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

The happy shopper formula

Agent + Automation = Happy customers

Increase in up-selling & cross-selling
Top case drivers addressed with automation
Round the clock service
Languages instantly available

Don’t leave your customers disappointed.
Speak to Simone to hear how she can help


Simone Oloman

E-comm Lead

Speak to Simone today

Automation built for humans, by humans. 

Stay ahead of your customers’ needs, automating answers before they’re even asked.
Create your first answer in under 60 seconds

1. Deploy our off-the-shelf features or let us map your automation strategy
2. We connect your data and existing enterprise tools & processes
3. We auto-generate your dialogue flows, test, train & deploy
4. Review real-time metrics & analytics dashboards to iterate and evidence ROI

Put self-service at the heart of your
customer service strategy.