Add Better Service to your Cart

Shoppers expect to get personalised support as easily as they add new items to their basket.

Go automation first now and put an end to wait-times with Futr’s AI-powered retail chatbot.

Track order

Change delivery

Make a return

Refund policy

Make exchange

Understand sizing

Check stock

Cancel subscription

Make a purchase

“We’ve explored chatbots before but we didn’t realise that you could get so much functionality ‘off the shelf'”

Product Manager, Mercedes

Self-service that keeps customers satisfied

Put an end to wait-times by providing every customer with a personalized shopping experience

Anytime, anywhere, let your customers:

Track order status
Change delivery details
Reference return and refund policies
Make exchanges
Understanding fitting and sizing
Check product stock

Hi Ibo 👋 , I’m your virtual assistant. How can I help you today?

Track order

Change delivery

Apply for refund

Check stock

Ask anything

| I’ve cut the label off, can I still return?

Self service – tailor made

Anytime, anywhere, let your customers:

• Pay something
• Change something
• Check something
• Track something
• Report something

You’re good to go with 200+ integrations
pre-built and ready to deploy.

Hey Hannah 👋, I’m your virtual assistant. How can I help you today?

Where’s my order?

Happy to help, whats your 10 digit order reference number?

xxxx-xxxx-xx

Thanks, please can you confirm your DOB

11/04/1974 circle

Thanks Hannah, your parcel will be with you on Monday.

Last name: Smith
Date of Birth: 11/04/1974
Address: 1468 ABC Dr.
Status: Pending
Delivery date: Monday 22nd July

Skip the line to agent success

Save agents from time-sapping repetitive questions and let them breathe a sigh of relief.

Futr integrates with live chat software to escalate high-value requests to agents for focused support

Let your agents focus on the customers that need them most.

I want to discuss my refund . Can you transfer me to an agent please?

No problem, transferring you to speak to someone now, you’re 3rd in the queue

You can still ask questions while you wait

Hi, how can I help?

Agent Joined

The happy shopper formula

Agent + Automation = Happy customers

43%

Increase in up-selling & cross-selling

80%

Top case drivers addressed with automation

24/7

Round the clock service

100+

Languages instantly available

Don’t leave your customers disappointed.
Speak to Simone to hear how she can help

Simone Oloman

E-comm Lead

Speak to Simone today

Automation built for humans, by humans.

Stay ahead of your customers’ needs, automating answers before they’re even asked.
Create your first answer in under 60 seconds

1. Deploy our off-the-shelf features or let us map your automation strategy

2. We connect your data and existing enterprise tools & processes

3. We auto-generate your dialogue flows, test, train & deploy

4. Review real-time metrics & analytics dashboards to iterate and evidence ROI

Put self-service at the heart of your
customer service strategy.

Go automation first