Connect to customers at the right place and time through AI-powered live chat

When your customers wish to speak to a live agent, Futr will instantly transfer the conversation from your chatbots to your live customer service agents.

Our AI-powered live chat platform quickly escalates complex conversations that need a human touch to your live agents. We’ll even auto-translate questions and responses, making your live agents fluent in over 120 languages.

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Be there for customers anytime, anywhere and in any language

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Multi-Language Chat

Engage your customers in real time through live chat in 120 languages — straight out of the box.

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Set Office Hours

Create fixed schedules for your live chat. Revert to chatbots out of hours or create a ticket for the next day.

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Omnichannel Support

Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.

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Live Chat Handover

Escalate complex conversations from your chatbots to your live agents seamlessly.

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Unlimited Seats

Don't be constrained by seat charging. Spread the load across as many users as fits your organisation.

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Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

“Juniper research forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022”
Juniper Research
“This opens up digital channels for the police and the quicker we can do that the better.”
Martin Scoble, Chief Executive Officer
“In terms of this doing all the things 101 does today – done. It’s what it can add beyond that that is so exciting for crime reporting and investigations.”
Simon Clifford, Director of Digital and Data
“COVID has led to our customers not only becoming more receptive to digital engagement, but actively seeking it in place of traditional channels. Futr acts as a key part of our digital offering.”
Carol Crathorne, Service Transformation Manager
“Our experience engaging with Futr and the support given is one of the best we’ve ever had.”
Ryan Heseltine, Solutions Architect
“Futr’s extensive bank of housing-specific questions and industry knowledge really helped us setup the chatbot quickly and very successfully.”
Michael McGeoch, Contact Centre Team Manager
“Over a third of our enquiries via the chatbot have been outside our contact hours. Without Futr, customers wouldn’t get the support they needed at the time they needed it.”
Warren Brierley, Head of Customer Experience
“Being able to provide 24/7, automated support in any language greatly benefits our customers whilst reducing our contact costs.”
Ryan Heseltine, Solutions Architect
Example conversational chatbot

Live chat translation in 120+ languages

Our live chat superpowers will auto-translate queries and responses, making your customer service teams fluent in over 120 languages — instantly. 

Let your users chat in whatever language they feel most comfortable and be safe in the knowledge that your live agents can understand them 100%.

Chatbot knowledge base

Learn from live chat to improve your knowledge base

Add common queries to your knowledge base at the end of each chat to make your chatbots smarter. 

Futr’s artificial intelligence and machine learning models can learn and evolve as our platform processes more conversations. This improves their knowledge base and reduces the strain on your live agents.

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Use customer chat analytics data to measure engagement

Get invaluable insights into your customers’ most pressing concerns and how they’re being dealt with. Find out what your customers need and feel based on their most common questions and the keywords they use. 

Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to drive efficiency and boost customer engagement.

Discover our live chat and chatbot features

Set up

Live chat
  • Unlimited seats
  • Available on platform or deployed within MS Teams
Management
  • Queueing
  • Chat Assignment
  • Availability look-up
  • Preview chat history

Deployment

Channels

Receive live chat from:

  • Web / intranet pop-up
  • Facebook Messenger
  • WeChat
  • Text
  • WhatsApp
  • Telegram
  • Email
  • Skype
  • Viber
  • Microsoft Teams
  • Slack
Security

Data encryption in transit and at rest

Usage

Languages
  • 120+ languages
  • Auto-detected
  • Auto-translated
Usage levels
  • Unlimited users
  • Unlimited chat interactions
  • Fixed price to budget
Availability

24/7

Manage

Analytics

Rich insights including:

  • Usage analysis
  • Content analysis
  • Conversation analysis
  • Channel analysis
  • Language analysis
  • Sentiment analysis
Iterate

Action prompts to help

  • Update and manage content
  • Fill missing content
  • Drive internal knowledge campaigns

Start now with a no-risk 4-week trial

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Book a Free Demo