Chat Surveys

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Get feedback through live chat & chatbot surveys

Customer feedback fuels business intelligence, but are you surveying your customers efficiently?

Email doesn’t work — it takes too long and makes things inconvenient for your customers. With Futr, our live chat and chatbot platform surveys your customers on the channels they use every day.

And with our multilingual chat features, your customers can instantly read and respond to your surveys in 120+ languages. Watch and enjoy as we take your completion rates to the next level.

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Features

Transform your survey complete rates with chatbots

24/7 Availability

Let customers take surveys when it suits them — on the go, 24/7. Make it easy to stop and restart at their convenience.

Omnichannel Surveys

Email surveys don’t work. Talk to customers on the channels they already use, from your website to WhatsApp and Facebook.

Higher Response Rates

Bring surveys to digital chat channels and see an instant uplift in open and completion rates.

Clean and Secure Data

Automatically validate and secure your customer data as it comes through the chat and into your systems.

Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Multi-Language Support

Make your customer surveys available in 120+ languages straight away.

chat surveys

Get customer feedback through live chat and chatbot surveys

faster customer survey

Use chatbots for faster, more convenient customer surveys

Let chatbots automatically survey your customers on your website or social media channels.

Create your own  surveys from scratch or choose from any of our awesome survey templates:

  • Net Promoter Score (NPS)
  • Customer/Citizen Satisfaction
  • Website/Product Feedback
  • Post-Event Feedback
  • Diversity
  • Environment
  • Volunteer Feedback
Increase your survey completion rates

Boost participation rates with survey bots

Use our live chat and chatbot platform to bring surveys to the messaging channels your customers use.

Increase your survey completion rates and get more customer feedback to transform your organisation, products and services.

Get invaluable insights on the key areas you survey, whether it’s customer satisfaction, employee happiness
maximise your surveys’ value

Use chat analytics data to maximise your surveys’ value

Get invaluable insights on the key areas you survey, whether it’s customer satisfaction, employee happiness and stakeholder engagement. 

Futr will automatically validate and secure your customers’ data and create reports that you can evaluate and compare over time to improve your surveys’ effectiveness.

Explore your data and make fast, data-driven actions to make improvements to your organisation.

live chat & chatbot features

Discover our live chat and chatbot features

Set Up

Surveys

  • Unlimited surveys
  • Tagged by category
  • Awesome template surveys
  • Scheduled and automated prompts
  • Answer formats incl. multiple choice, sliding scale and plan text

Announcements

  • Unlimited announcements
  • Any channel
  • Immediate or scheduled
  • Formats incl. text, image, video, link
  • Audience specific

Deployment

Channels

Seamless deployment on:

  • Microsoft Teams
  • Slack
  • Facebook Messenger
  • WhatsApp
  • Text
  • Email
  • Telegram
  • Viber
  • Skype
  • WeChat
  • Web / intranet pop-up

Security

Data encryption in transit and at rest

Usage

Languages

  • 120+ languages
  • Auto-detected
  • Auto-translated

Usage levels

  • Unlimited users
  • Unlimited chat interactions
  • Fixed price to budget

Availability

24/7

Manage

Analytics

Rich insights including:

  • Usage analysis
  • Content analysis
  • Conversation analysis
  • Channel analysis
  • Language analysis
  • Sentiment analysis

Iterate

Action prompts to help

  • Update & manage content
  • Fill missing content
  • Drive internal knowledge campaigns