Your Trusted Partner
in AI-Assisted Comms
Combining our advanced AI chat-as-a-service with expert advisory guidance to transform your customer & employee engagement.
Transform your
Customer
Employee
Citizen
Tenant
Student
Patient
Experience with Traceable AI
Our platform seamlessly integrates cutting-edge AI with your team’s expertise, offering self-serve chatbots, intelligent escalation and advanced co-piloted live chat.
Our advisory services guide you through discovery, onboarding, customisation and integration, ensuring successful implementation and amazing results.
Trusted by
chat-as-a-service
- Smart conversational bots
- Personalised self-service
- Intelligent triage & routing
- AI co-piloted live chat
- 145+ languages
- Any channel
- Ring-fenced language models
AI Advisory services
- Conversational AI strategy
- Planning & deployment
- Data privacy & security advisory
- 3rd party system integrations
- Ongoing optimisation
- Audit & monitoring
- End-to-end support
Real-World Impact: Use Cases & Success Stories
Discover how our advanced AI chat solutions transform user engagement across various sectors. Explore real-life applications and see the impact through our detailed case studies.
Streamlining Customer Support
See how AI can reduce response times and enhance customer service consistency and efficiency.
Streamlining Customer Support
Discover how Superdrug reduced query response times by 50% with our AI solutions.
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Boosting Retail Engagement
Understand how AI can personalise customer interactions and drive sales in retail.
Boosting Retail Engagement
Find out how Denby Pottery personalised customer interactions and increased sales through AI-driven chatbots.
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Enhancing Public Safety
Explore how AI can improve emergency response and community safety for public service organisations.
Enhancing Public Safety
Read how leading UK police forces leveraged AI chatbots to enhance emergency response times and public safety.
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Facilitating Employee Support
Learn how AI can enhance internal support systems for employees, slashing time spent on unnecessary admin.
Facilitating Employee Support
See how the UK Police transformed internal IT support systems for their staff using our AI tools.
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Enhancing Tenant Comms
Discover how AI improves communication (on any channel and in over 145 languages) and trust between tenants and housing associations.
Enhancing Tenant Comms
Read about Platform Housing Group and their success in building tenant trust with AI-assisted communication.
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Supporting Mental Health
Learn about AI's role in providing immediate support, intelligent triage and resources for mental health initiatives.
Supporting Mental Health
See how CALM used AI to provide timely support and vital resources for those in need.
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Anonymising Chat for Safety
Understand how anonymising chat interactions can enhance privacy and security for sensitive communications.
Anonymising Chat for Safety
Read about our anonymising chat solutions (on any channel) that ensured secure comms for the Police, protecting sensitive information of victims of domestic abuse.
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Custom Conversational Flows
Discover how tailored AI conversational flows can enhance user interactions and meet specific organisational needs.
Custom Conversational Flows
Learn how our custom conversational flows helped Rail Europe create personalised user experiences, improving engagement and satisfaction.
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3rd Party System Integrations
See how our AI integrates with 3rd party systems to create bespoke rules engines for seamless automation.
3rd Party System Integrations
Explore how we developed bespoke rules engines integrated with third-party systems to automate complex processes and improve operational efficiency for Rail Europe.
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About Futr's saas platform
Cutting-edge AI Communication Platform
Powered by our state-of-the-art software-as-a-service, Futr’s platform offers seamless, efficient user interactions and easy management. Benefit from the latest AI advancements through continual updates, ensuring your communication solutions remain at the forefront of technology. Stay ahead of user needs with minimal ongoing maintenance.
Testimonials
Curious about what people say about us & our services?
“The ability to provide our users with support in and out of live service hours, has been critical for us.”
Simon Gunning, CEOCampaign Against Living Miserably 
“Futr’s live chat has given us a channel to better protect our victims where they aren’t able to pick up the phone.”
Natalie Sawyer, Control RoomNorfolk Police 
"The support we've had from Alice and the team at Futr from the moment we set up our chatbot has been brilliant, really getting great tips and advice from experts has made a huge difference"
WAYNE RUSSELL, Senior CS ManagerSuperdrug 
"Futr has enabled us to provide immediate, accessible support to students from across the globe, ensuring they receive the information they need to make informed decisions about their future education."
FIONA MACMILLAN, Lead Engagement OfficerUniversity of Aberdeen 
"it's really easy to use - the interface is very user-friendly and has a lot of functionality - the language support is great"
Gill Hinds, CRO ManagerDenby Pottery 
"The product is customisable to our needs as a small organisation supporting a wide community, and the service is excellent, with personable, supportive staff"
Molly Shindler, Senior Peer SupportBipolar UK 
"We receive an overwhelming number of enquiries, but the chatbot is now reducing this and helping many of our website visitors."
Greg Herzburg, Business AnalystKeep Britain Tidy 
“Our tenants want to be able to do things quickly, simply and easily. Futr enables us to offer just that.”
Warren Brierley, Head of Customer Experience Bolton at Home 
“Futr’s platform provides us with useful
insights to help us better manage and equip our contact centre to work more effectively.”
Colin Tempest, Director of TechnologyBelieve Housing 
“What was great was Futr’s readiness to develop new features really quickly, and quite a lot of those were done in the weeks as we were doing the project so we could test them.”
Rob Jones, Assis. Chief ConstableSuffolk Police 
"Our chatbot is now a key part of handling our customer enquiries - very happy with Futr's offering"
John Walmsley, Customer Strategy & Insight ManagerPrima Housing 
