Outside

Helpful self-service
for all your users

Your users want to clarify their tax code, request new bins, report a theft or check their order’s delivery status. They want to ask at 11pm on a Saturday, and in a second language.
Make life simple for them and you, with a helpful, self explanatory interface for everything they need.

A conversational layer for...

FAQ & Search

Customer support
Citizen support
Integrated live chat
Knowledge share

Forms

Application forms
Surveys
Report it
Webforms

Broadcasts

Emergency alerts
Newsletters
Re-engaging customers
Consultations

Shopping

Product search
Recommendations
Order tracking
Purchasing

And more…

Benefits

Take your service to where your customers are

Get in front of your customers on the channels they use every day

Open up your service or product offering to messaging and voice channels that consume 90% of people's time on mobiles.

Cut support costs by championing self-service

Instantly deal with common requests and route more challenging ones to a human, so your support staff can focus on the most important issues.

Offer 24/7 access in any language on any device

Unrestricted by technology, availability or language barriers, deliver access to all your consumers through natural language.

Actively inform your audience with broadcasts

Send out proactive messages on each individual users’ default channel, so you can keep them informed and in touch.

Build empathy with your users

Instant usage statistics and sentiment analysis help you understand customer needs, common concerns and areas to improve.

features

Plus these standard features

Powered by plug-n-play integrations

Standard plug-n-play integrations including legacy systems — we’re always building more.

Always online, in any language

Service your users in whatever language they’re most comfortable, autotranslating messages and data between parties.

Configure once, deploy to all channels

16 standard channels including Facebook Messenger and Skype for Business, and room for custom integrations, plus a whitelabelled popup

    AI-generated dialogue

    Data compliance by design

    Emotion, sentiment + tonality detection

    Data interrogation and cleansing

    Broadcasts and alerts

    Personalisation

    Full audit trail

We use cookies on this site.