Chatbot Automation
Enable 24/7 self-service and automate answers to frequently asked questions.
Use chatbot automation to answer frequently asked questions
Today’s consumers demand answers — anytime, anywhere and in any language. Be there for them 24/7 with our automated online chatbots. Let Futr deploy a chatbot on all your digital channels, from your website to your social media accounts.
With chatbot automation, you can answer your customers’ frequently asked questions, signpost to your core services and free up time for your live agents to focus on feedback that needs their attention.
Provide instant answers to common questions 24/7
Omnichannel Support
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
Collect Feedback
Stay on top of your customers’ complaints and learn more about their most common frustrations.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
From government to business, our chatbots are used by over 1,000 organisations:
Automate Q&A and reduce wait times
Slash wait times and call volumes with chatbot automation and self-service features. Futr automatically answers common questions about your services and helps customers:
- Change something
- Check something
- Track something
- Report something
- Pay for something.
Load up your unique FAQs or choose from our list of templates for different sectors and use cases.
Simplify knowledge search on all your digital channels
Bring your knowledge base to your conversations with customers.
Make long documents, such as user guides and links to knowledge base resources, instantly available within your chat widgets and social media messaging apps.
Let customers ask questions in their preferred chat channel and language.
Use customer chat analytics data for sentiment analysis
Spot information gaps and get invaluable insights about your customers with Futr’s built-in analytics dashboard. Find out what your customers need and feel based on their most common questions and the keywords they use.
Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to drive efficiency and boost customer engagement.
Discover our live chat and chatbot features
Set up
Q&A
- Unlimited Q&A
- Tagged by category
- Template Q&A
- Alternative questions
- Answer formats incl. text, image, video, link
- Attachments permitted
Knowledge search
- Upload PDF & Word policies
- Unlimited pages
- Tagged by category
- AI auto-indexed
- Source referencing
Deployment
Channels
Seamless deployment on:
- Facebook Messenger
- Web / intranet pop-up
- Text
- Slack
- Telegram
- Viber
- Skype
Security
Data encryption in transit and at rest
Usage
Languages
- 120+ languages
- Auto-detected
- Auto-translated
Usage levels
- Unlimited users
- Unlimited chat interactions
- Fixed price to budget
Availability
24/7
Manage
Analytics
Rich insights including:
- Usage analysis
- Content analysis
- Conversation analysis
- Channel analysis
- Language analysis
- Sentiment analysis
Iterate
Action prompts to help
- Update and manage content
- Fill missing content
- Drive internal knowledge campaigns