Outside / Automate

Get instant answers to common questions

Today’s consumers demand answers – anytime, anywhere, and in any language. Automate answers through chat – on any channel, 24/7.

Automate

Use your knowledge to drive our machine learning models to free up bandwidth instantly with automated chat.

Any channel

Deliver your service on the popular channels your customers already use every day.

Government-grade security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

Any language

Auto-translate between 120+ languages straight out of the box.

Any time

Share answers to FAQs and other knowledge bases 24/7. Our chatbots never sleep.

Plug ’n’ play

Sign up and start engaging with your customers today – no complex set-up here.

From government to business, our chatbots are used by over 1,000 organisations:

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Automate your Q&A

Slash your Customer Services back-log with automation.

Empower customers with real-time access to the information they need, in their preferred chat channel and language.

Load up your unique FAQs or choose from our templates.

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Simplify your Knowledge Search

Make long documents, such as customer user guides, instantly available for search, without indexing.

Let customers ask questions in their preferred chat channel and language.

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Advanced analytics

Spot information gaps and get invaluable insights from the most common customer questions and how they’re being asked.

Track down usage to the minute and pinpoint time saved and value for money.

Explore your data and make fast, data-driven actions to help achieve efficiencies and boost customer engagement.

All features

Set up

Q&A
  • Unlimited Q&A
  • Tagged by category
  • Template Q&A
  • Alternative questions
  • Answer formats incl. text, image, video, link
  • Attachments permitted
Knowledge search
  • Upload PDF & Word policies
  • Unlimited pages
  • Tagged by category
  • AI auto-indexed
  • Source referencing

Deployment

Channels

Seamless deployment on:

  • Facebook Messenger
  • Web / intranet pop-up
  • WeChat
  • WhatsApp
  • Text
  • Slack
  • Email
  • Telegram
  • Viber
  • Skype
Security

Data encryption in transit and at rest

Usage

Languages
  • 120+ languages
  • Auto-detected
  • Auto-translated
Usage levels
  • Unlimited users
  • Unlimited chat interactions
  • Fixed price to budget
Availability

24/7

Manage

Analytics

Rich insights including:

  • Usage analysis
  • Content analysis
  • Conversation analysis
  • Channel analysis
  • Language analysis
  • Sentiment analysis
Iterate

Action prompts to help

  • Update and manage content
  • Fill missing content
  • Drive internal knowledge campaigns