Chatbot Automation
Enable 24/7 self-service and automate answers to frequently asked questions.
Today’s consumers demand answers — anytime, anywhere and in any language. Be there for them 24/7 with our automated online chatbots. Let Futr deploy a chatbot on all your digital channels, from your website to your social media accounts.
With chatbot automation, you can answer your customers’ frequently asked questions, signpost to your core services and free up time for your live agents to focus on feedback that needs their attention.
Enable 24/7 self-service and automate answers to frequently asked questions.
Talk to your customers on any digital channel, from your website to WhatsApp and Facebook.
Stay on top of your customers’ complaints and learn more about their most common frustrations.
Seamlessly escalate complex conversations to your live agents.
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
Slash wait times and call volumes with chatbot automation and self-service features. Futr automatically answers common questions about your services and helps customers:
Load up your unique FAQs or choose from our list of templates for different sectors and use cases.
Bring your knowledge base to your conversations with customers.
Make long documents, such as user guides and links to knowledge base resources, instantly available within your chat widgets and social media messaging apps.
Let customers ask questions in their preferred chat channel and language.
Spot information gaps and get invaluable insights about your customers with Futr’s built-in analytics dashboard. Find out what your customers need and feel based on their most common questions and the keywords they use.
Track usage to the minute and pinpoint time saved and value for money. Explore your data and make fast, data-driven actions to drive efficiency and boost customer engagement.
Seamless deployment on:
Data encryption in transit and at rest
24/7
Rich insights including:
Action prompts to help