# Futr AI

> Your Trusted Parter in AI-Assisted Comms


## Posts

- [Why Police Forces Are Moving Beyond Traditional AI: The Zero-Risk Imperative](https://futr.ai/why-police-forces-are-moving-beyond-traditional-ai-the-zero-risk-imperative/): The conversation around AI in policing has fundamentally shifted from curiosity about efficiency gains to an urgent need for proven, secure solutions. Traditional AI platforms - from the coolest startups to the legacy giants - simply cannot handle the life-threatening consequences of hallucinations in domestic abuse support or emergency response. This is why forward-thinking police forces are moving towards "zero-risk AI" specifically engineered for environments where failure is not an option.
- [The Future of Customer Support: Why You Need Multiple AI Agents](https://futr.ai/the-future-of-customer-support-why-you-need-multiple-ai-agents/): In the rapidly evolving landscape of customer support, businesses are increasingly moving beyond single-chatbot systems and embracing a more advanced, multi-agent approach to handling customer queries.  While traditional chatbots have served as useful tools for streamlining customer interactions, they can fall short when it comes to handling complex, multi-layered issues. That’s where grouping multiple AI agents comes in – a cutting-edge solution that allows businesses to build an intelligent, bespoke customer service experience. Here’s why this new approach is changing the game for businesses across the UK and beyond. Why Single-Chatbot Systems Are Becoming Outdated In the early days of […]
- [Getting a University Clearing Decision in under 60 Seconds](https://futr.ai/getting-a-university-clearing-decision-in-under-60-seconds/): Transform Your University’s Clearing Process with Futr AI Discover how the University of Aberdeen revolutionised its clearing process with Futr AI’s advanced live chat solution. In our latest case study, we explore how integrating AI-driven communication can significantly enhance efficiency and student satisfaction during the critical clearing period. What You’ll Learn: Enhanced Communication: How Aberdeen’s adoption of AI live chat catered to the modern student’s preference for chat over phone calls. Efficiency at Scale: Insights into managing high volumes of inquiries with reduced wait times. Multilingual Support: How the system handled inquiries in multiple languages, making the clearing process accessible […]
- [Transforming Student Engagement: A Case Study of the University of Aberdeen](https://futr.ai/transforming-student-engagement-a-case-study-of-the-university-of-aberdeen/): AI Revolutionises Student Engagement at the University of Aberdeen The University of Aberdeen is a prestigious institution dedicated to providing an exceptional student experience, with a strong focus on innovation and accessibility. Through its collaboration with Futr AI, the university has significantly enhanced its engagement strategy, ensuring that prospective students receive accurate, timely information. In the competitive landscape of higher education, the University of Aberdeen has distinguished itself by leveraging advanced AI technology to break down language barriers and improve service efficiency. The institution’s commitment to delivering immediate, high-quality support to students globally has solidified its reputation as a leader […]
- [The Surge in Demand for Traceable AI: Why Transparency is the Future of Digital Communications](https://futr.ai/the-surge-in-demand-for-traceable-ai/): In today’s rapidly evolving digital landscape, the demand for traceable, transparent, and ring-fenced artificial intelligence (AI) is more than a trend—it’s an inevitable wave of change.  Organisations across all sectors are beginning to realise the critical importance of implementing AI systems that not only enhance operational efficiency but also uphold the highest standards of ethics and transparency. This shift is particularly pronounced in digital communications, where the integrity of data and the accuracy of interactions are paramount. The Inevitable Wave of Traceable AI As industries become increasingly reliant on AI technologies, the call for transparency has grown louder. This surge […]
- [What's Next for AI Regulation?](https://futr.ai/whats-next-for-ai-regulation/): In an era where artificial intelligence (AI) is swiftly transitioning from a novel technology to an integral component of everyday life, the discourse around AI governance has never been more pertinent. A recent exploration by MIT Technology Review into the evolving landscape of AI regulation in 2024 underscores the urgency for both public and private organisations to adopt traceable AI systems. This narrative isn’t just about the technology producers; it’s about every entity that deploys AI in its operations. The EU’s Trailblazing AI Act At the forefront of this discussion is the European Union’s groundbreaking AI Act, the world’s first […]
- [The Imperative of Traceable AI in the Public Sector: Lessons from the UK Post Office Scandal](https://futr.ai/the-imperative-of-traceable-ai-in-public-sector-lessons-from-the-uk-post-office-scandal/): In the wake of the UK Post Office scandal, where hundreds of postal workers faced wrongful prosecution due to faulty software, the call for transparent and traceable AI systems, especially in the public sector, has never been more urgent. This incident, though not directly related to AI, casts a spotlight on the potential risks of relying on complex digital systems without adequate traceability. As a provider of critical services AI, Futr AI recognises the paramount importance of building transparency into the heart of our machine learning algorithms. Understanding Traceable AI Traceability in AI refers to the ability to track and […]
- [Introducing 'Collective Intelligence' in Live Chat - Futr AI's Game-Changing New Feature](https://futr.ai/the-game-changing-feature-of-collective-intelligence-in-live-chat/): A Lifeline for Organisations in Economic Downturns In an era where customer service is increasingly becoming the battleground for business success, Futr AI has introduced a revolutionary feature in its live chat Software as a Service (SaaS) – ‘Collective Intelligence TM.’ This innovation is not just a technological advancement; it’s a strategic tool that empowers organisations to excel in customer service, especially critical during the current economic downturn. This feature represents a significant leap in how customer interactions are managed and optimised, providing a robust solution for businesses seeking to maintain a competitive edge in a challenging market. What is Collective […]
- [AI-Powered Comfort: Managing Higher Demand in Mental Health Charities This Christmas](https://futr.ai/ai-powered-comfort-managing-higher-demand-in-mental-health-charities-this-christmas/): During the festive season, mental health charities face a significant surge in demand, highlighting the need for effective strategies to offer good customer care. While AI-powered chat solutions like conversational AI chatbots provide a valuable first line of response, it’s crucial to recognise that they are not a one-size-fits-all solution. The optimal approach blends these AI tools with the indispensable element of human advice and care.  The Complementary Role of AI Chat Solutions AI, particularly AI chat and AI-powered chatbots, plays a vital role in initial engagement and triage. These solutions offer an ‘always available, always listening’ service, crucial for […]
- [Why Futr AI? The Benefits of our Chat Services](https://futr.ai/why-futr-ai-understanding-the-benefits-of-our-chat-services/):   Communication without Limits Welcome to the frontier of limitless communication with Futr AI, where the potential for connectivity knows no bounds. In a world teeming with digital interactions, Futr AI emerges as a forerunner, redefining the user experience through its state-of-the-art chat services. Let’s delve into the intricacies of this platform and discover how it’s reshaping the communication landscapes, one conversation at a time. A New Era of User Interaction Futr AI is not just about chat services; it’s about crafting a seamless bridge between businesses and customers. Imagine a world where language barriers are dissolved, and customers across […]
- [AI In Local Government: A Roadmap to Enhanced Efficiency and Service Excellence](https://futr.ai/ai-in-local-government-a-roadmap-to-enhanced-efficiency-and-service-excellence/): When we last visited the topic of AI in local government, the picture looked a little different. We were in the midst of a pandemic, and public services were experiencing an unprecedented demand. Back then, the use of AI in local government was just being explored, today, local authorities are actively embracing the potential of AI and the value of what it can bring to services and those who use them.  Understanding the benefits Artificial Intelligence can bring to local government can help to boost efficiency, while also delivering better services. With public perceptions of local government on the decline […]
- [Empowering Critical Service Charities with Multilingual Chat Support](https://futr.ai/empowering-critical-service-charities-with-multilingual-chat-support/): In today’s interconnected and fast-paced world, the demand for instant, comprehensive, and accessible communication is more crucial than ever. For critical service charities, this demand is not just about convenience but often about life-changing, and at times, life-saving interventions. Charities, particularly those providing critical services, are harnessing the potential of advanced technologies like multiple language chatbots and AI-augmented live chat to reach out to those in need, irrespective of linguistic or geographical barriers. The successes of Futr’s multilingual chat support in organisations like Bipolar UK, The Mix, and BPAS (British Pregnancy Advisory Service) underscore its transformative power. Bipolar UK: Breaking […]
- [6 Reasons to Implement Advanced Chat Solutions for Critical Care Charities](https://futr.ai/6-reasons-to-implement-advanced-chat-solutions-for-critical-care-charities/): Critical care charities require exceptional support services and user care to meet the needs of the vulnerable individuals they support, in addition to donors, and volunteers. Customer support can range from an urgent escalation of a critical case to community engagement with charity stakeholders. Implementing a customer chat service solution can assist in delivering excellent customer care and reducing wait times for those in need of assistance. This article will explore how implementing an AI-powered customer service chat solution can improve your customer service and meet the needs of your diverse stakeholders. 1. Provide 24/7 Support for Vulnerable Individuals Campaign Against […]
- [How A Multilingual AI Chat Can Improve Policing In Diverse Areas ](https://futr.ai/multilingual-ai-chat-improve-policing-diverse-areas/): Language barriers can deter citizens from reporting crime in diverse policing areas. A recent ‘Contact & Confidence’ report found that a multilingual chat solution encouraged crime reporting, disclosure and information provision from citizens who would not traditionally engage with the local constabulary.  With the support of a multiple languages chat solution, local police and public sector organisations can benefit from a 24/7 accessible AI supported chat service that communicates with citizens in their chosen language.  This article will share how a multilingual chat provider can foster enhanced citizen engagement and trust in diverse areas.  How A Multilingual Chat Solution Can Improve […]
- [Futr AI's Commitment to Mental Health: Empowering Change on Mental Health Awareness Day ](https://futr.ai/futrai-empowering-change-on-mental-health-awareness-day/): 10th October marks the annual celebration of Mental Health Awareness Day. This day serves as a time to raise awareness, break stigmas and provide support to those around us. At Futr AI, the topic of mental health resonates deeply with us and is at the core of what we do. Our commitment to mental well-being is extended throughout our chat solutions, which are designed to provide efficient, inclusive/immediate support and resources to those when they need it the most. We take great pride in harnessing technology as a force for good, as we dedicate our services to providing innovative solutions […]
- [Futr AI Sponsors Police Foundation’s ‘Contact & Confidence’ Report ](https://futr.ai/futr-ai-sponsors-police-foundations-contact-confidence-report/): Police chat-service provider Futr AI has partnered with police thinktank The Police Foundation in a report evaluating the effectiveness of current online policing services. The report has highlighted the need for more attentive, responsive and more citizen-friendly front-end offerings. Read on to find out how the report has highlighted what can be done to improve police chatbot services and boost citizen engagement. Retaining A Human Approach In A Digital Policing Age The Police Foundation’s ‘Contact & Confidence’ report has highlighted the challenges of maintaining a human approach in the digital age. Citizens appear to have low engagement and trust of […]
- [Benefits Of Incorporating Conversational AI For Business ](https://futr.ai/benefits-of-incorporating-conversational-ai-for-business/): Powered by natural language processing (NLP), conversational AI is an advanced technology capable of simulating human speech and interactions. Although this technology is relatively recent, it has developed so quickly that the conversational AI market is estimated to reach a whopping value of nearly $30 billion by 2028. Moreover, it is experiencing remarkable compound annual growth rate (CAGR) of approximately 23%! So, why should you consider investing in this technology? Firstly, given that the use of conversational AI is spreading at a rapid rate, you’ll likely need this tool to remain competitive in today’s dynamic market. But the benefits of […]
- [CogX Festival 2023 – Our Key Takeaways from the Event ](https://futr.ai/cogx-festival-2023-futr-ai-key-takeaways/): CogX Festival is one of the largest conferences in the world focused on conversations around AI and ground-breaking technology. This year’s event unfolded in the iconic O2 centre, London from 12th – 14thSeptember. Over the course of the three days, it featured highly informative and insightful conversations led by global tech visionaries and industry leaders, addressing the most pressing topics in the field. After gaining invaluable insights and thoroughly enjoying our experience, we’re eager to share our reflections. In this blog, we’ll delve into some of the key takeaways we gathered from the CogX Festival 2023. Utilising AI to Amplify […]
- [6 Best Live Chat Software Solutions for eCommerce Stores  ](https://futr.ai/6-best-live-chat-software-solutions-for-ecommerce-stores-2/): Live chats play a vital role in helping your eCommerce business stand out from the crowd, guarantee stellar customer support, and ultimately build the foundations of long-term success.   But, with so many options on the market, which live chat software should you invest in? The choice is tough! Not all live chat solutions possess the same qualities, and making the wrong choice may compromise your budget significantly. Fortunately, there’s a surefire way to select the best live chat software for your needs.   Let’s start by looking at the different chat service providers available for customer support teams today and […]
- [Unlocking Efficiency: How the Best AI Chatbots Streamline Customer Support for High Street Retailers  ](https://futr.ai/unlocking-efficiency-how-the-best-ai-chatbots-streamline-customer-support-for-high-street-retailers/): Over the past years, the high street retail market has undergone a profound transformation. During the pandemic, people turned to online portals for their shopping sprees, while after the restrictions were lifted, the need for the human touch led consumers back to their high street buying habits.   Alongside these drastic market changes, the industry also dealt with emerging new technologies, including artificial intelligence, blockchain, and cryptocurrency. Consequently, each of these tools opened up new opportunities and challenges for retailers.   While the industry is still debating the potential impact of some of today’s emerging technologies, something has become clear: AI […]
- [AI vs. Humans: Striking the Perfect Balance in Customer Support](https://futr.ai/ai-vs-humans-striking-the-perfect-balance-in-customer-support/): AI-powered support and chatbots represent an essential tool to elevate your customer service strategy, provide an even better experience to retail customers, and ultimately remain competitive in today’s fast-changing market.   But how can you strike the perfect balance between automation and the human touch? For clients all over the world it is still essential to be able to get in touch with a human customer service agent who will help them with their queries.   Fortunately, there is a lot that you can do to ensure that you are investing in the right technologies without compromising on the quality of your […]
- [7 Ways Chat Service Software Can Reduce Operating Costs for Customer Support Teams](https://futr.ai/7-ways-chat-software-reduce-operating-costs-customer-support-teams/): When it comes down to setting your retail venture above the competition, nothing matters as much as your customer service strategy. According to statistics, businesses that view customer service as a value centre – rather than a cost centre – achieve 3.5 times more revenue growth.   At the same time, it has become extremely challenging for retail businesses to level up their customer service while sticking to a certain budget, especially while growing and scaling up. Fortunately, emerging technologies like Artificial Intelligence are here to help.   With the best chatbots, you can take advantage of automation, conversational AI, and […]
- [Futr AI Takes on MAD//Fest - Summary of Event  ](https://futr.ai/futr-ai-takes-on-madfest-2023-summary-of-event/): MAD//Fest is one of London’s biggest marketing and advertising celebrations where thousands of like-minded professionals come together in one space to inspire and connect. The festival spans across 3 days and was filled with enlightening talks, activities, delicious food, and valuable networking opportunities. The venue featured 5 stages including Hexagon, Creativity + Experience, Brand Innovation, Attention and DigiAds, where industry leaders, incredible brands and big names shared their thoughts on industry-related topics. Each year, the event adopts a specific theme to guide the discussions, with this year’s theme being ‘Riders of the Storm’. At a time where the UK has […]
- [Cost-Saving Solutions: How Chatbots in Retail Improve Customer Service Efficiency](https://futr.ai/cost-saving-solutions-chatbots-retail-improve-customer-service-efficiency/): The world of retail is changing at an unprecedented speed. Today, most consumers are looking for a hyper-convenient digital experience. Because of this, it isn’t surprising that over the past years, the eCommerce market has skyrocketed in value!  At the same time, it isn’t easy for retail businesses to accommodate the needs of a growing number of consumers, provide customisation to every single user, and maintain a high standard of customer service while also reducing overhead costs.   That’s why automation tools such as AI-powered chatbots now assume a pivotal role: they can transform these pressure points into areas of strength […]
- [Using AI to Drive Cost Savings at Denby Pottery](https://futr.ai/using-ai-to-drive-cost-savings-at-denby-pottery/): AI Frees Up Customer Service Team from Routine Inquiries Denby Pottery is one of the most esteemed manufacturers of stoneware and pottery in the UK, with a rich history spanning over 200 years. The company is renowned for its exceptional quality, timeless designs, and the meticulous craftsmanship of its products. In a competitive industry, Denby Pottery has carved out a distinct identity, known for its passionate team and commitment to customer satisfaction. The company’s dedication to providing a wide array of durable, beautifully designed pottery and ceramics has made it a favorite amongst customers who value both aesthetics and functionality. […]
- [London Tech Week 2023 - 3 Key Takeaways from the Event](https://futr.ai/london-tech-week-2023-3-key-takeaways-from-the-event/): London Tech Week is an annual event based in London which focuses on celebrating tech innovation, alongside the most innovative thinkers and talent of tomorrow. It spans across three days, each with its own agendas and discussions. With such a jam-packed schedule, full of insightful talks from inspirational leaders, we had to get involved in the action and network with like-minded individuals. Here are some of our key takeaways from the event:  AI – the Hot Topic of the Event  Artificial intelligence (including products such as generative AI, AI support for chat services, AI and the Metaverse to name a […]
- [10 Compelling Reasons Why Your Charity Needs a SaaS Chatbot to Support Your Customer Service Team](https://futr.ai/why-your-charity-needs-a-saas-chatbot-10-reasons-why/): No matter whether you run a local not-for-profit organisation or an international charity, customer service should be your top priority. Through stellar customer service, you can enhance your relationships with donors and investors, reduce operational costs, and maximise your impact within the community.   However, if you are running on a tight budget, scaling up your customer service strategy may be all but easy. That’s where a SaaS chatbot comes in.   AI-powered, fully-customisable chatbot features allow you to level up your customer service strategy without major upfront investments or a full team of customer service agents. Discover the reasons why your charity […]
- [Mastering Customer Service: 5 Top Tips for SME Teams ](https://futr.ai/mastering-customer-service/): As a small to medium enterprise, your local audience is your lifeline. Winning over the loyalty and trust of your community allows your business to prosper and achieve long-term success. But, in order to do so, unparalleled levels of customer service are paramount.  At the same time, small enterprises often experience unique challenges. For example, you may be running your business alone or your budget may not stretch to hiring a full customer service team. In addition, as your audience expands, you may struggle to scale up your customer service and support efforts without running into unmanageable costs.   Fortunately, automation […]
- [Delivering Capacity for Critical Services at BPAS](https://futr.ai/delivering-capacity-for-critical-services-at-bpas/): Opening up a new comms channel to service more in need BPAS (British Pregnancy Advisory Service) is a leading reproductive healthcare charity in the United Kingdom. The organisation provides a wide array of services including contraception advice, abortion, miscarriage counselling, and STI testing. Given the sensitive nature of their work, BPAS aims to offer confidential and non-judgemental advice and support to its clients, advocating for reproductive rights and access to safe and legal abortion services. Find out more Fill in the form below to access the full case study and discover the significant impact that Futr AI’s chat solution has had […]
- [Connect With Your International Audience and Boost Site Accessibility With a Multilingual Chatbot](https://futr.ai/connect-with-your-international-audience-and-boost-site-accessibility-with-a-multilingual-chatbot/): Building genuine and authentic relationships with your audience is critical to long-term success. But as you expand internationally, you are likely to face a major obstacle: communication issues.   An option is certainly to hire a full customer service team with professionals who are fluent in multiple languages. But this choice is inefficient and out of reach for smaller or growing organisations operating on a tight budget. Fortunately, multilingual tech that can be used for the good of your customers is now accessible, affordable, and entirely customisable.   With products such as Futr’s AI-powered multilingual chatbot, you can communicate in real-time with […]
- [Chat GPT For Managing Large Teams: How AI Provides a Unified Level of Service](https://futr.ai/chat-gpt-for-managing-large-teams/): There is little doubt that emerging technologies are drastically impacting all aspects of running a business. Undoubtedly, chatbots and AI have become necessary – and expected! – customer service tools that allow growing organisations to build essential interpersonal relationships with their customers.   But, at the same time, AI tools such as ChatGPT can have several more uses and benefits, starting with making managing growing teams – effortless!   As the job market continues to evolve, the competition to secure the best talents has never been more fierce. Fortunately, Futr’s AI-powered tools can help! Learn how ChatGPT can be used to […]
- [10 Secrets About What Makes A Good Chatbot - Comparison for SaaS Vs Free Solution](https://futr.ai/10-secrets-about-what-makes-a-good-chatbot/): Building a relationship with your audience is more important than ever. But, as your business expands, striking meaningful conversations, maintaining relationships, and providing tailored customer service to each individual is all but easy.   Fortunately, technology is here to help. Premium chatbot features allow you to interact with your audience 24/7, provide assistance, added value, and build long-lasting connections.   Nonetheless, not all chatbots are created equal. And, when it comes down to choosing the right integration for your needs, there are some pitfalls you should be aware of and avoid.   In this guide by Futr, we’ll look at the benefits of […]
- [15 Up-and-Coming Trends About Intelligent Chatbots](https://futr.ai/15-up-and-coming-trends-about-intelligent-chatbots/): Artificial intelligence is dominating the headlines in 2023. Generative AI and chatbots are profoundly impacting marketing, public organisations, retailers, and even universities.  This post explores 15 up-and-coming intelligent chatbot trends. But first, a primer.  What is AI?  A common definition of artificial intelligence (AI) is the ability formachines to perform cognitive and reasoning tasks usually ascribed to human intelligence. These include learning, decision-making, imagination and natural language processing. Why is artificial intelligence important?  AI is a big deal because the entire human world is a product of the human imagination and thinking. Every public service, charity, or housing association began […]
- [Enhancing Superdrug's Customer Experience with AI Chat](https://futr.ai/enhancing-superdrugs-customer-experience-with-ai-chat/): Self-serve AI Chat Solution Delivers Significant Efficiencies Superdrug is the one of the largest health and beauty retailers in the UK with over 800 stores. The company’s focus is on providing a wide range of affordable, high-quality products and excellent customer service. In a competitive industry, Superdrug has become known for its friendly team and commitment to customer satisfaction.  Find out more Fill in the form below to access the full case study and discover why Superdrug onboarded Futr’s chat solution and the impact it’s had on the Customer Support team!
- [The Power of Chat GPT & Advanced AI Technologies: How To Enhance Customer Experience with AI Chatbots ](https://futr.ai/the-power-of-chat-gpt/): ChatGPT has the potential to transform customer service beyond recognition. AI-enhanced technologies are changing how firms approach their customer communications and helping them drive more value. Banks, charities, police forces, housing associations, and retailers can all benefit by joining the 100 million-plus existing users.    The quality of online customer care is fast becoming a differentiator between companies that succeed and those that don’t. Those that can provide a quality service put themselves at a significant advantage against the competition.     Today’s customers expect a prompt and personalised service that meets their needs immediately. However, that can be challenging to achieve […]
- [Celebrating 6 Years of Futr AI: Revolutionising Chat Services & Democratising Access to Services   ](https://futr.ai/celebrating-6-years-of-futr-ai-revolutionising-chat-services-democratising-access-to-services/): Happy birthday, Futr AI! On the 16th of March 2023, Futr proudly celebrates its 6th anniversary, marking yet another year of providing exceptional AI-powered chat services to clients all around the globe.  Since launching its enterprise-grade SaaS platform, Futr has facilitated over 21 million customer interactions in 121 languages. Over the years, Futr has grown to become the trusted name in high-quality intelligent chat solutions, paving the way for accessible, efficient, and satisfying customer experiences. This momentous occasion wouldn’t have been possible without the unwavering dedication and expertise of the incredible team behind Futr. A massive thank you goes out […]
- [Get the Expertise You Need: Why Specialisation Matters](https://futr.ai/get-the-expertise-you-need-why-specialisation-matters/): If you had a problem with your eyesight, would you go to a grocery store that offered free eye exams with your purchase, or would you go to an optometrist? If you needed legal advice, would you go to a restaurant that offered free legal consultations with your meal, or would you go to a lawyer? In a world of ever-increasing choices and options, it can be tempting to take advantage of deals and promotions that offer a wide range of services all in one place. However, when it comes to important matters such as our customers – the life […]
- [Futr's New Pop-up: Reducing Digital Exclusion ](https://futr.ai/futrs-new-pop-up-reducing-digital-exclusion/): Here at Futr we pride ourselves on being able to constantly bring new and exciting updates and features to our platform. We are on a mission to fix customer service and simplify access to services for everyone. However, a key part of improving access is also reducing digital exclusion.  This is why we are constantly reviewing and updating the features and functionality of our chatbots, to ensure that we’re increasing accessibility for all. The design, appearance and functionality of our chatbot pop-up are key in helping us achieve our mission of democratising access and making services more accessible.   The web […]
- [Futr Introduces GPT-3 to Supercharge Its Product Offering](https://futr.ai/futr-introduces-gpt3/): Futr AI, the leading provider of artificial intelligence-powered chat solutions, announced today that it is using GPT-3 (Generative Pretrained Transformer 3), the latest generation of OpenAI’s language generation model, to supercharge its product offering and transform the customer service functions of its customers. GPT-3 is the most powerful language generation model to date, with 175 billion parameters. This makes it capable of generating highly accurate and natural responses to a wide range of queries, making it an ideal tool for enhancing the performance of chat platforms. It also forms the core part of ChatGPT which has received so much attention […]
- [Futr named in the TechRound 100 competition!](https://futr.ai/futr-named-in-the-techround-100-competition/): LONDON, United Kingdom – November 24, 2022 – We are delighted to announce that Andy Wilkins and Lee Skyrme of Futr AI have been named in the Top 100 Startups, Businesses, and Entrepreneurs in 2022 by TechRound the UK’s fastest growing startup and tech news site. The competition followed a round of judging from an expert panel: James Mercer (tayp), Stephanie Affleck (Little Fashion House), Alex Buttle (Motorway), Jeffrey Faustin (Jenson Funding Partners), and Sabrina Chevannes (Complex Creative). This year’s top spot went to Simon Hansford of Itero Technologies, a chemical recycling technology company that converts non-recyclable plastic waste into useful chemical products. He was […]
- [eBook: The Futr Playbook for Implementing Customer Service Chatbots](https://futr.ai/ebook-the-futr-playbook-for-implementing-customer-service-chatbots/): This eBook explores how you can implement customer service chatbots and why it’s so important in today’s changing customer service landscape.   “Instant” customer experience (CX) features powered by AI-enabled self-serve and automated processes — once exclusive to established brands like Uber, Deliveroo and challenger virtual banks like Monzo — are no longer simply convenient. They became instrumental in allowing organisations to meet increased customer demand for online services and maintain service continuity during the pandemic.  The way customers now expect services to be delivered is changing. To ensure we are exceeding customers’ expectations and delivering the best customer experience, organisations […]
- [3 Reasons tourism businesses should use travel chatbots](https://futr.ai/3-reasons-tourism-businesses-should-use-travel-chatbots/): Travel chatbots are transforming the hospitality and tourism sector, introducing new efficiencies by acting as virtual guides and booking assistants. But how exactly are travel chatbots doing this? After two years of declining revenues due to the COVID-19 pandemic, the travel and tourism industries appear to be back in business. Global international tourist arrivals grew by 130% in January 2022 year-over-year, according to data from the World Tourism Organization.  And despite the chaos and long airport queues due to staffing issues, Europe posted the strongest results, registering a nearly quadruple growth rate (+199). International arrivals in Europe are still -53% of pre-pandemic levels. Still, […]
- [4 of the most common customer service mistakes you may be making](https://futr.ai/4-of-the-most-common-customer-service-mistakes-you-may-be-making/): The first two years of the pandemic have not only been a trying time for businesses in terms of revenue, but they’ve also been a period of trial and error — of learning from common customer service mistakes and creating new customer experiences. It’s no secret that the COVID-19 pandemic has been a turbulent period for businesses worldwide. Whether it’s because of the economic downturn that began in 2020 or the sudden and unprecedented shift to eCommerce and curbside delivery, businesses of all sizes across all industries have had to rethink their service delivery models and how they provide value […]
- [The essential guide to travel technology in 2022: tools, use cases and tips](https://futr.ai/the-essential-guide-to-travel-technology-in-2022-tools-use-cases-and-tips/): We live in the age of exciting travel technology. New innovations have changed how we travel, introducing new efficiencies and transforming the overall customer experience. But how exactly is this happening? Find out by reading this essential guide.  Contents It’s hard to deny that technology has been a key driver of transformation in the travel industry. It’s become integral in nearly every aspect of travel: from choosing our holiday destinations to getting around towns or cities, and even returning from our travels — whether for leisure or work.  Case in point: research by Google and Bain & Company shows that […]
- [5 tactics for successful digital transformation in charities](https://futr.ai/5-tactics-for-successful-digital-transformation-in-charities/): Digital transformation can seem like a never ending project but we know it’s necessary if charities want to level up. With multiple bottlenecks and what can seem like one hurdle after another, it’s easy for charities to lose sight of what they are trying to achieve. The good news is, there are some key tactics you can try to keep you on track and ensure your digital transformation is successful. 1: Clear goals:  Digital transformation doesn’t mean digital for the sake of digital. Although it might be tempting to invest in lots of different new tech, if it’s not helping you achieve […]
- [Digital transformation in housing: 6 areas of change in housing associations](https://futr.ai/digital-transformation-in-housing/): Emerging technologies such as chatbots and automation are driving digital transformation in housing associations. But how are they doing it? This post was updated in August 2021 Technology is the great disrupter. In less than a decade, tech companies such as Uber, Deliveroo, Netflix and Airbnb, among many others, have disrupted entire industries that had remained unchanged for decades. This wave of digital transformation isn’t slowing down any time soon — so long as digital technology continues to evolve, so too will consumer preferences and habits. What is digital transformation? Digital transformation is a broad term that refers to any […]
- [Delivering services for Bipolar when the stakes are high](https://futr.ai/delivering-services-for-bipolar-when-the-stakes-are-high/): Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar – one of the biggest mental health challenges of the 21st century, impacting over one million people in the UK.
- [The Royal Borough of Greenwich: Overcoming the practical and emotional challenges of lockdown](https://futr.ai/the-royal-borough-of-greenwich-overcoming-practical-emotional-challenges-of-lockdown/): Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Dewbien Plummer, Head of Housing Strategy and Improvement at the Royal Borough of Greenwich. Dewbien describes the human element that she and her team experienced in coping with the pandemic and explains the tactics she employed to overcome the practical and emotional challenges brought about by the various lockdowns.   A career in housing With a career spread across housing associations, arm’s-length management organisations (ALMOs) and now the Royal Borough of Greenwich, Dewbien introduces herself and her Council and describes times of change afoot for the Greenwich team. […]
- [Suffolk Constabulary: Live chat for domestic abuse victim support](https://futr.ai/suffolk-constabulary-live-chat-for-domestic-abuse-victim-support/): Assistant Chief Constable of Suffolk Constabulary, Rob Jones, worked with Futr to roll out a Domestic Abuse support for victims through Futr’s live chat solution. Rob previously worked at the Met Police where he played an active role in supporting domestic abuse victims. Suffolk had a successful live chattrial which then evolved into using live chat to support victims for more serious crimes. This case study explores: “What was great was Futr’s readiness to develop new features really quickly, and quite a lot of those were done in the weeks as we were doing the project so we could test them.  Rob JonesAssistant Chief Constable, Suffolk […]
- [How to fundraise for charity through digital channels](https://futr.ai/how-to-fundraise-for-charity-through-digital-channels/): For better or worse, the pandemic has fundamentally changed how and where charities and nonprofits engage donors and supporters. We provide useful tips on how to fundraise for charity on digital channels and reach out to digital natives. The past two years have been rocky for charities, aid groups and nonprofit organisations. Independent Sector, a group of nonprofit, foundations and corporate giving programmes, reports that 83% of organisations saw donations decline in 2020 compared to the previous year.  There is, however, a silver lining.  Despite furloughs and tough economic conditions at the height of the pandemic, one in five UK adults said they […]
- [eBook: How charities can drive digital transformation through chatbots](https://futr.ai/ebook-how-charities-can-drive-digital-transformation-through-chatbots/): The shift in giving caused by COVID-19 represents a turning point for charities. As social distancing guidelines and a decline in cash donations forced nonprofits to fundraise in digital environments, charitable organisations now have to embrace digital transformation to avoid losing touch with donors and stakeholders. This is where live chat and chatbots for charities come in, introducing a toolset that drives digital transformation in charities and other nonprofit groups. Download our eBook on “How charities can drive digital transformation through chatbots” to find out more! This eBook explores: Digital transformation in the charity sector How chatbots can assist with […]
- [Why charity software is the future of fundraising engagement](https://futr.ai/why-charity-software-is-the-future-of-fundraising-engagement/): For non-profit organisations today, the world has shifted online. A savvy charity will have a range of hardworking software in its arsenal. But what is charity software, and how can it be used to the best advantage?


- [Digital marketing for charities in 2022: tactics, tools, and mistakes to avoid](https://futr.ai/digital-marketing-for-charities-in-2022-tactics-tools-and-mistakes-to-avoid/): Digital marketing effectively raises awareness for your charity and increases donations when it’s used tactically. 
- [6 of the most exciting retail technology trends to watch out for in 2022](https://futr.ai/6-exciting-retail-technology-trends-for-2022/): While we are still living in the midst of a Global Pandemic, restrictions are lifted in most  places and the world is getting used to the “new normal”. But what does that look like for retail? Will things go back to the way they once were, or are we fully embracing the future and all it has to offer us? Let’s take a look at the six most exciting retail technology trends happening in 2022. 1. Social and omnichannel commerce Social media has always adapted quickly to emerging trends and that is no different when it comes to social commerce. […]
- [5 Great examples of eCommerce chatbots in action](https://futr.ai/5-great-examples-of-ecommerce-chatbots-in-action/): More brands are using chatbots than ever. The growing popularity of eCommerce and retail chatbots is largely due to their effectiveness at managing customer queries quickly while also boosting sales potential. Although most business sectors are using chatbots in some way, it’s in eCommerce that we can truly see just how impressive they can be. Today, an eCommerce chatbot is a far cry from those early offerings that were more likely to frustrate a customer than resolve their pain points. Giant leaps in machine learning and natural language processing mean that today’s chatbots can better understand customers and can create […]
- [How customer service chatbots are transforming retail](https://futr.ai/how-customer-service-chatbots-are-transforming-retail/): While chatbots in retail are no longer a new phenomenon, recent years have seen accelerated use. Now, retail brands of any size can make growth easier to achieve through the smarter deployment of chatbots for customer service. The swift disruption of traditional business models by global turmoil has forced all industries to rethink their approach to customer service strategies. In the highly competitive retail landscape, improving the customer experience has become one of the most effective ways to attract and retain customers. That’s where chatbots for customer service have shown their value. To improve both the customer experience (CX) and […]
- [Lovehoney — Making the most of changes in retail during lockdown](https://futr.ai/lovehoney-making-the-most-of-changes-in-retail-during-lockdown/): Spotlight on Retail In this edition of our Spotlight on Retail series, we spoke to Debbie Bond, the COO at Lovehoney who shared how they’ve been able to implement tech foundations during lockdown that are, and will continue to provide their customers with the best onsite experience. Can we begin with a brief introduction to yourself and Lovehoney? “Sure, my name is Debbie Bond and I am the Chief Operating Officer of Lovehoney. For those of you that are unfamiliar with Lovehoney, the company was founded in Bath in 2002 by Richard Longhurst and Neal Slateford and we are now the largest online […]
- [A 2022 guide to digital transformation in retail](https://futr.ai/a-2022-guide-to-digital-transformation-in-retail/): Digital transformation in retail has come under focus over the past two years in the wake of disruptions and swift changes in customer behaviours caused by the COVID-19 pandemic. But what exactly does retail digital transformation look like, and how can businesses jumpstart their digital journey? If there’s one thing the retail industry learned from the COVID-19 pandemic, it’s that digital maturity — a measure of an organisation’s readiness to provide value through digital channels — is tied directly to survival. Amid lockdowns and closures of non-essential brick-and-mortar stores, consumers the world over naturally took to the internet to do their shopping. […]
- [Top 3 digital transformation strategies of 2022](https://futr.ai/top-3-digital-transformation-strategies-of-2022/): The past two years of the pandemic have been marked by a period of rapid technological change. Amidst supply chain disruptions and changes in consumer behaviours, organisations have turned to digital transformation strategies to stay agile and resilient. The COVID-19 crisis has made it clear that technology is the lynchpin of organisational resilience and agility. As the pandemic disrupted global supply chains, forced employees to work from home and triggered a massive shift of consumer behaviour to online channels, digital technologies have played a pivotal role in keeping organisations afloat. According to Google’s State of the API Economy 2021, digital transformation was the […]
- [10 AI chatbot best practices for 2022](https://futr.ai/10-ai-chatbot-best-practices-for-2022/): Chatbots are all the rage today, particularly in the fast-paced world of retail. If you’re planning to digitally transform your live chat capabilities this year, we’ve put together a list of 10 AI chatbot best practices to guide your journey. Chatbots have never been smarter or more capable of facilitating genuine interactions with people. Today’s chatbots combine conversational artificial intelligence (AI), natural language processing (NLP) and machine learning to simulate human conversations and understand the context of words and phrases. This allows you to automate responses to repetitive questions, freeing up your employees’ time so they can focus on more complex tasks with […]
- [Overcoming Barriers for Digital Transformation](https://futr.ai/overcoming-barriers-for-digital-transformation/): We recently commissioned a survey with Inside Housing to understand where social landlords are in their digital transformation journey. The survey revealed an overall trend towards greater digital adoption, with social landlords looking at ways to improve choice for residents. However, we also uncovered some barriers that are getting in the way.  The lack of digital skills and resource, good quality data, investment as well as resident buy-in, were among the top barriers for social landlords when it comes to digital transformation. In this article, we will look at each of these barriers in more depth as well as how to overcome them.   Lack of digital skills and resource  According to 54% of respondents, the lack of digital skills and resource […]
- [eCommerce and retail chatbots: Top 4 use cases to consider](https://futr.ai/ecommerce-and-retail-chatbots-top-4-use-cases-to-consider/): As retail continues to move online, a growing number of consumers also expect to communicate with brands online. Retail chatbots present an opportunity to optimise your online customer experience — here’s how.  It’s no secret that today’s consumers love doing their shopping online. According to data from Statista, Internet sales accounted for 28.1% of total retail sales in the UK in September 2021. For context, eCommerce accounted for 13.6% of all retail sales in January 2016.  But not only are consumers shopping online, they also expect customer service to be delivered on online and digital platforms. Research by HubSpot shows that consumers […]
- [eBook: The ultimate guide to chatbots in the retail industry](https://futr.ai/ebook-the-ultimate-guide-to-chatbots-in-the-retail-industry/): The retail sector has seen massive disruption in the last decade. The emergence of eCommerce combined with evolving consumer demands has seen some of the biggest names in retail collapse. The impact of a global pandemic on retail firms only highlighted the need for agile approaches to retail management. With the growing importance of delivering engaging, unique and positive customer experiences, retailers worldwide have been racing to find the best ways to improve consumer engagement and satisfaction. Enter the multilingual and omnichannel chatbot.  We’re more connected with each other than at any time in human history. Retail brands are no longer limited […]
- [Accelerating digital transformation — Insights from Grand Union’s CEO](https://futr.ai/accelerating-digital-transformation-insight-from-grand-unions-ceo/): Change for the Best: 2020 in Review  In this edition of our Spotlight on Housing series: 2020 In Review, we spoke to the eminent Aileen Evans – Group Chief Executive at Grand Union Housing – about how the pressures of 2020 have accelerated their transformation programme and what that means for the future. Please could you give a brief introduction to yourself and Grand Union? “I am Chief Executive of Grand Union Housing Group and, this year, President of the Chartered Institute of Housing, the professional body for those working in housing. “I’ve always worked in housing and have thoroughly enjoyed my career in what is […]
- [The essential guide to digital transformation for nonprofits and charities](https://futr.ai/the-essential-guide-to-digital-transformation-for-nonprofits-and-charities/): Fundraising disruptions and social distancing guidelines caused by COVID-19 have led to a rise in nonprofit digital transformation. We break down how charities and aid groups have used digital technology to adapt. Like most industries, the nonprofit sector suffered a severe blow at the height of the pandemic. According to a survey by the Nonprofit Leadership Center, nonprofits and charities identified fundraising as the top challenge during the pandemic.  This is not exactly surprising — finances have always been the big operational concern of charities and nonprofit organisations. But the data is nevertheless concerning. According to a survey by Independent Sector, a coalition of nonprofits, […]
- [Perfecting agile channel strategy in the evolving world of retail](https://futr.ai/perfecting-agile-channel-strategy-in-the-evolving-world-of-retail/): In this Spotlight in Retail interview, we spoke with retail expert and leader Lars Axelsson. With over 20 years of experience working in the retail sector, Lars has built up a wealth of experience. Previously he has worked as Head of Merchandising for H&M, Sales Manager for &Other Stories, Co-founder, and ex-Managing Director of Arket. And in his last role—the Customer Experience Director at Monki—Lars joined to help restructure and build a new base for the future.  Lars reflects on his time at H&M group and what held him back from starting his business sooner.  “I said to myself 16 years ago, give me a few years with a well […]
- [Inside Housing survey reveals where social landlords are in their digital transformation plans](https://futr.ai/inside-housing-survey-reveals-where-social-landlords-are-in-their-digital-transformation-plans/): We recently launched a survey with Inside Housing to understand how far along social landlords are in their digital transformation plans. The social housing sector over the years has faced increasing pressures—be it social, economic or political. Several investigations into social housing failures have also increased the pressure on social landlords to do more to listen to their tenants’ voices. The lack of physical contact during the pandemic exacerbated the pressures even more, catapulting adoption of digital solutions across the housing sector. Digital technology presents an opportunity for many social landlords to engage with residents in an efficient and effective way. […]
- [eBook: The ultimate guide to chatbots in social housing](https://futr.ai/ebook-the-ultimate-guide-to-chatbots-in-social-housing/): The trend of digital transformation in the social housing sector has been years in the making, driven largely by a desire for efficiency and cost reduction. But the pandemic represents a turning point — one that made digital services more than just a nice-to-have. This swift, digitally-driven paradigm shift in social housing presents a critical opportunity for social landlords to enhance tenant engagement and satisfaction.  Enter chatbots for social housing, which provide the tools to augment tenant communication and lower contact centre costs. Download “The ultimate guide to chatbots in social housing” to learn how landlords can leverage chatbot technology to overcome new […]
- [17 Chatbot benefits to customers: The essential introduction to chatbots in 2022](https://futr.ai/17-chatbot-benefits-to-customers-the-essential-introduction-to-chatbots-in-2022/): New Year, new you. What better way to start 2022 than by reinvigorating your customer experience with chatbots? We’ve put together a list of 17 chatbot benefits to customers — perfect if you’re still on the fence. If you run a retail or eCommerce business, it’s safe to say that you’re familiar with the herculean challenge of keeping up with the sheer volume of queries from your customers. We’re talking about questions like: Is this item in stock? Where is my order?  Can I get a tracking number for my order? What are your shipping fees? Do you ship to […]
- [Mango: Exceptional customer experience in the changing world of retail ](https://futr.ai/mango-exceptional-customer-experience-in-the-changing-world-of-retail/): In our recent Retail Spotlight, we spoke to Diego Sebastian, Customer Experience Director at Mango. Diego joins Futr’s Retail Lead, Simone Oloman, to reflect on how retail has changed and share his insight on how to provide an exceptional customer experience. In addition to his responsibilities as the Customer Experience Director, Diego is also director of communication at Mango.  Prior to Mango, Diego had previously worked for the well-known Spanish retail start-up, Hawkers—one of the first Unicorns in Spain. During his time there, Diego was the Innovation and Retail Director. He also spent several years working for Apple as one of the Innovation Directors. Diego shares why Mango was the […]
- [LBHF: How digital transformation has improved resident services and engagement](https://futr.ai/lbhf-how-digital-transformation-has-improved-resident-services-and-engagement/): In this Spotlight series, we sat down with the Assistant Director for Housing Management, Glendine Shepherd, from London Borough of Hammersmith and Fulham. Glendine has been there for over 16 years and in her current role since 2018. In her joint role of housing solutions and housing management, she works to prevent homelessness across the borough with neighbourhood services also falling under her remit.  We want to understand how the pandemic impacted the way London Borough of Hammersmith and Fulham engaged with its residents, how digital tools helped promote services, its plan for staying connected with residents, and its digital priorities […]
- [Chatbots for housing: How conversational AI supports your residents](https://futr.ai/chatbots-for-housing-how-conversational-ai-supports-your-residents/): Chatbots for housing associations have the potential to reshape an entire industry through automation and conversational AI. Here’s what to expect from this paradigm shift. The Addison Act of 1919 introduced subsidising housing and making it affordable to those who need help the most. With national fervour high following the end of the First World War, Parliament set the ambitious target of financing the construction of 500,000 homes in just three years.  Fast forward to today, approximately 3.98 million households across the country in 2020 are socially renting — the highest number since 2000.  With so many residents depending on social housing services, councils and […]
- [Digital inclusion: A paradigm shift in social housing](https://futr.ai/digital-inclusion-a-paradigm-shift-in-social-housing/): The pandemic has highlighted the need for digital inclusion in social housing. But the reality is, calls for change and efficiencies in housing were being made even before the pandemic. This post was updated in February 2022 Over the past couple of years, we’ve seen a greater push towards digital inclusion across the social housing sector. A growing number of social landlords across the country are encouraging the use of Internet-based self-service platforms and embracing digital communication, empowering tenants by giving them a voice. While this may seem like a new development, calls for housing providers to drive change and […]
- [5 Common chatbot mistakes that annoy customers](https://futr.ai/5-common-chatbot-mistakes-that-annoy-customers/): You’ve decided to invest in a chatbot for your business — congratulations! But weeks later, you’re getting complaints from your customers. What gives? You may be guilty of these common chatbot mistakes. Chatbots have come a long way over the years. They were once limited to rule-based algorithms when processing and answering questions (remember Microsoft Office’s not-very-helpful Clippy?). Today’s chatbots now leverage natural language processing (NLP), machine learning and conversational artificial intelligence (AI) to engage users. It also helps that the average consumer is familiar with AI-powered virtual assistants/voice bots like Siri, Alexa and Google Home. These platforms all use natural-sounding language […]
- [Employer of the year — Insight from North Star Housing’s CEO](https://futr.ai/employer-of-the-year-insight-from-north-star-housings-ceo/): Award-winning leadership Last week, Inside Housing announced the ‘Housing Heroes Awards’ winners in Manchester. Off the back of winning ‘Employer of the Year’, North Star Housing Group’s Chief Executive, Angela Lockwood, sat down with Futr’s Kitty Hadaway to reflect on a year like no other. Dean Chaffer, North Star Housing Tenant, from the Doorstep Portrait’s series organised by Middlesborough Institute of Modern Art, in partnership with North Star Housing Group Image credit: Craig McCann An introduction to Angela and North Star Housing Group “I’ve been Chief Executive of North Star Housing Group for 12 years, but I was connected to the organisation before then through […]
- [How do chatbots improve customer experience? 5 key benefits to consider](https://futr.ai/how-do-chatbots-improve-customer-experience-5-key-benefits-to-consider/): While companies are getting mixed results from their chatbot deployments, most organisations and experts will agree on one thing: When done right, chatbots improve customer experience in more ways than one. Chatbots are computer software designed to engage users through chat automatically. They integrate into various digital platforms like Facebook Messenger, WhatsApp and even SMS. They interact with users by answering their frequently asked questions and signposting to your brand’s services or resources — all without human intervention.  This is a big deal for sectors that constantly deal with a deluge of customer queries, like banking and retail. These are industries where simple questions are the bane of […]
- [How university chatbots benefit higher education](https://futr.ai/how-university-chatbots-benefit-higher-education/): The pandemic has accelerated the adoption of university chatbots across the UK and the rest of the world. But what makes them so valuable to the student experience? At the height of the pandemic, universities across the UK (and the rest of the world for that matter) were forced to suspend in-person classes to protect students and staff from COVID-19. In response, school administrators turned to technology to maintain communication with students — even build stronger relationships with them. Take Loyola University Maryland in Baltimore, for example.  When the university cancelled its Admitted Student Days, a series of days where students can visit the […]
- [Chatbot terminology guide for newcomers: 18 terms you should know](https://futr.ai/chatbot-terminology-guide/): Let’s face it, the world of chatbots is filled with jargon and acronyms like AI, ML and NLP. We’ve put together this chatbot terminology guide to help you understand what you’re reading. When you read about chatbots, it can be easy to feel overwhelmed by the sheer variety of technical terms and acronyms that surround the technology. Sure, you probably have a general understanding of what chatbots do and perhaps even know the programming basics behind them. But suppose you need to look for a chatbot provider or have an informed conversation about artificial intelligence (AI) and machine learning. In that case, you […]
- [Futr in the Running for TPAS Tenant Engagement Award](https://futr.ai/futr-in-the-running-for-tpas-tenant-engagement-award/): Futr’s work to help social landlords bring digital choice to tenants during the coronavirus pandemic has been shortlisted for a national award. Creating digital choice for tenants and their social landlord during the coronavirus pandemic has led to Futr making the final cut at these top awards. The shortlisting comes in the TPAS Awards. The awards are a national event that recognises the best engagement with tenants in the housing sector. Futr has been named in the ‘Outstanding Tenant Engagement Award – Contractor’ category. Futr proudly reports that they are the only technology business listed in this year’s prestigious tenant […]
- [Brentwood Council: Improving engagement with residents](https://futr.ai/brentwood-council-improving-engagement-with-residents/): In this spotlight, we sat down with Tracey Lilley, Director of Housing and Community Safety at Brentwood Council.  Tracey has  been in the housing sector for 30 years and at Brentwood Council for 20. She started as a humble Housing Officer at Brentwood and worked her  way up to Director of Housing and Community Safety. In her own words:  “When I took over as Director of Housing and Community Safety, I wanted us to provide the care we’d expect for ourselves or a loved one. If we’re not providing that service, then that’s not the service I want to be involved in. “Brentwood […]
- [5 Customer relations lessons to remember in a post-pandemic world](https://futr.ai/5-customer-relations-lessons-to-remember-in-a-post-pandemic-world/): COVID-19 has left an indelible mark on the customer service landscape. Here are 5 customer relations lessons to remember as we transition to a post-pandemic world. Here’s something almost everyone knows by now: the COVID-19 pandemic has dramatically changed customer habits and, with it, expectations for customer relations with brands. According to Hiver, 80% of customers wanted better customer service during the height of the pandemic. Of that number, 32% expected their customer experience to be more “responsive” and “empathetic”. Navigating the new norms of customer service COVID-19 matches the textbook definition of a black swan event — a rare event with sweeping repercussions […]
- [The impact of conversational AI on critical services: 3 key takeaways](https://futr.ai/the-impact-of-conversational-ai-on-critical-services-3-key-takeaways/): The impact of conversational AI on critical services: 3 key takeaways Artificial intelligence (AI) is expanding at breakneck speed, with the market for AI-enabled software predicted to reach US$125 billion by 2025. While much of the conversation around AI revolves around its potential to disrupt entire industries and displace millions of workers, it could also be a game-changing communication tool for people that need critical services, such as: Emergency services (e.g., police and fire departments) National and local government units Healthcare services Banking and financial services Food Transport and more. This is where conversational AI comes in, empowering customer service departments and teams with the tools to engage customers […]
- [Bolton at Home: Kickstarting a digital transformation journey](https://futr.ai/bolton-at-home-kickstarting-a-digital-transformation-journey/): Bolton at Home own and manage over 18,000 homes. Residents are at the heart of everything this social landlord does and so providing tenants with the best possible customer service is critical.  However, accessing information was a challenge for residents and staff as it was scattered over various legacy systems and across different business areas. Compounding this, the landlord had limited out-of-hours and self-serve options available to its residents.  So, Warren Brierley, Head of Customer Experience at Bolton at Home, came to Futr right at the start of the business’s digital transformation journey. He was looking for a quick win solution that would […]
- [CALM – Leading the movement against suicide](https://futr.ai/calm-leading-the-movement-against-suicide/): The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this. Solving important problems sometimes requires a new way of thinking This life-saving charity came to Futr as they embarked on a multi-year digital transformation programme. The first step on this journey was working with Futr to deploy our technology to signpost and serve automated ‘intelligent’ responses to users’ questions. “CALM will be able to radically scale our service provision through one route only—technology. Futr […]
- [Brent Council: Learning from rent analytics to aid early interventions](https://futr.ai/brent-council-learning-from-rent-analytics-to-aid-early-interventions/): Leadership through the pandemic  In this edition of our Spotlight on Housing series, we spoke to Emily-Rae Maxwell, Head of Housing and Neighbourhoods at Brent Council.  Emily tells Futr why Brent Council is such a wonderful place to work, how they got through the pandemic and what their strategic priorities for the coming months are.   Putting residents first Emily-Rae joined Futr to share why Brent Council is such an exciting and motivating place to work, and gives us a taste of some of their strategic priorities.   “It’s fantastic working for Brent; it’s a really forward-thinking and supportive Council. One of the Council’s key messages is ‘do the right thing.’ Colleagues are […]
- [Futures Housing Vodcast: A customer-centric digital strategy](https://futr.ai/futures-housing-vodcast-a-customer-centric-digital-strategy/): Watch the full vodcast here: Futr’s UK Housing lead, Kitty Hadaway, recently sat down with Dean Anderson, the Director of Customer Service at Futures Housing to understand their customer centric digital approach. For Futures, their digital strategy is part of their wider Corporate Plan. Its aim is to enable customers to engage with their landlord digitally. It’s not about becoming digital only, but offering more choice to customers, so that they can engage with their landlord in a way that is convenient and easy for them.   However, delivering a digital strategy doesn’t come without challenges. The challenge with many digital transformation initiatives is that often it can be met with resistance, and it can take […]
- [Futr speaks at Housing Digital Social on how self-serve tools are supercharging customer experience](https://futr.ai/futr-speaks-at-housing-digital-social-on-how-self-serve-tools-are-supercharging-customer-experience/): Futr and Housing Digital Our UK Housing expert, Kitty Hadaway, spoke at a recent Housing Digital Social, reflecting on how the pandemic has catapulted digital transformation to meet residents’ changing expectations and what social landlords have learned.  Kitty explored how landlords can capitalise on these opportunities to supercharge their customer service and meet the targets set out in the Social Housing White Paper.  The session was punctuated by an interactive demonstration of Futr’s technology deployed in WhatsApp. Here, we recap some of the session highlights. Changing behaviours and expectations  Reflecting on recent months, Kitty recounted that globally internet usage increased by as much as 70% […]
- [Estuary Housing Association: Fast-tracking digital adoption](https://futr.ai/estuary-housing-association-fast-tracking-digital-adoption/): Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Helen Gregory, Director of Customer Service at Estuary Housing Association. Helen joined Futr’s housing lead, Kitty Hadaway, to reflect on the challenges and successes of a year like no other and her predictions for the future. Customer first For Helen, social housing presented an ideal career, combining her interest in property and housing with a social purpose. Now, as Director of Customer Service, she’s able to focus even more on that human element of housing – and with Estuary, customer focus permeates throughout the business. “I started my […]
- [Portsmouth City Council: Business continuity and leadership](https://futr.ai/portsmouth-city-council-business-continuity-and-leadership/): Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to James Hill, Director of Housing, Neighbourhood and Building Services at Portsmouth City Council. James spoke to us about the business continuity plan he led over the past year or so, the changes to his leadership style brought about by the pandemic and the Council’s priorities as we begin to head into a new post-pandemic normal. A career in Councils James sat down with Futr to reflect on the past year and began by introducing us to himself, Portsmouth City Council and explaining the benefits of retaining their […]
- [Enfield Council: Fostering trust through communication, flexible working and digital tools](https://futr.ai/enfield-council-fostering-trust-through-communication-flexible-working-and-digital-tools/): Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Ewelina Sorbjan, Head of Housing Services, Enfield Council. Ewelina describes how the past year pushed her to communicate even more with her team and drive flexible working practices, ultimately fostering deeper trust amongst colleagues. Passion and excitement for social housing Ewelina Sorbjan, Head of Housing Services at Enfield Council in London, sat down with Futr to explain where her passion for social housing stems from and why Enfield Council is such an exciting place to work and live. “Currently, Enfield Council is going through a period of significant […]
- [ISAWITFIRST: Elevating the role of technology in customer service](https://futr.ai/isawitfirst-elevating-the-role-of-technology-in-customer-service/): In our recent Spotlight on Retail interview, we spoke to Andrew Stevenson-Thorpe, Co-founder and CTO at ISAWITFIRST (ISAW). Andrew shares his insight on the important role technology and innovation has played in improving customer experience and meeting customer expectations and demand. In addition to his responsibilities as CTO and Co-founder, Andrew is also responsible for the overall warehouse logistics and commercial partnerships. In this interview, Andrew shared with us, how the Love Island partnership helped with the growth of their brand: “ISAW started life in early 2017. It was an extremely well-funded, fast fashion, start-up business with a really aggressive go to market […]
- [Tpas Tenant Engagement Experts Welcome Futr](https://futr.ai/tpas-tenant-engagement-experts-welcome-futr/): Futr Joins Tpas Member Spotlight Series and Webinar So much of what we do at Futr is about empowering landlords and their residents through intelligent, automated conversation. Over the past twelve months, a number of social landlords—who keep best in class tenant engagement at the heart of what they do—have deployed our automated customer contact solution to their websites. So, it felt like a very natural fit when we first spoke to the Tenant Participation Advice Service (Tpas), and we’re delighted to announce that Futr is now an Affiliate Tpas Member. At the same time, we are incredibly pleased to […]
- [Accessing Lifesaving Services #MHAW](https://futr.ai/accessing-lifesaving-services-mhaw/): Mental Health Awareness Week This year’s Mental Health Awareness Week (MHAW) is a valuable opportunity to talk openly about all aspects of mental health, with a specific focus on providing help and advice for those in need. Providing access to the right information and practical tools that everyone can use to improve mental health and increase their resiliency, regardless of their personal situation, is a key part of that. This is important now more than ever because for many people, the pandemic has taken a toll on their mental health. It’s only right that we recognise and praise CALM (Campaign Against Living Miserably) and Bipolar UK – two of […]
- [St. Leger Homes: How building trust with staff led to improved tenant communication](https://futr.ai/st-leger-homes-how-building-trust-with-staff-led-to-improved-tenant-communication/): Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Jane Davies, Head of Housing Management at St. Leger Homes of Doncaster. Jane describes how the pandemic has helped to embed a stronger, even more trusting relationship with colleagues. Which ultimately led to a better year for rent arrears and tenant communication than ever before. Related reading: Digital inclusion: A paradigm shift in social housing Arm’s-length management organisations Jane has spent her career working at St. Leger Homes. Here, she tells us how St. Leger Homes have made such a success of the arm’s-length management organisation (ALMO) business model and […]
- [Westward Housing Group: Giving choice to residents](https://futr.ai/westward-housing-group-giving-choice-to-residents/): Leadership through the pandemic In this edition of our Spotlight on Housing series, we spoke to Mick Capern, Assistant Director of Transformation at Westward Housing Group.Mick describes how the pandemic pushed Westward Housing Group’s digital transformation programme to accelerate, trial new technologies and double down their focus on giving residents a choice on how they interact with their landlord. A forward-thinking business A career in social housing, punctuated with a stint as an IT consultant, Mick describes how Westward Housing Group brought him back to the social housing sector. “I was working at 3cConsultants, who specialise in social housing IT, and while I was there, […]
- [Epping Forest District Council: Supporting resident wellbeing and improving community experience](https://futr.ai/epping-forest-district-council-supporting-resident-wellbeing-and-improving-community-experience/): Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Jennifer Gould, Service Director for Community and Wellbeing at Epping Forest District Council. Gould describes the role of technology in maintaining community wellbeing and reflects on the role of cultural services as we build back to a new, post-pandemic normal. Looking after the residents most in need With a career in local government, Jennifer recounts how she came to work at Epping Forest District Council, in a particularly broad role, as Service Director for Community and Wellbeing. She describes how retaining their housing gives the Council an edge […]
- [Chesterfield Council: Bringing private sector experience to public sector housing transformation](https://futr.ai/chesterfield-council-bringing-private-sector-experience-to-public-sector-housing-transformation/): Leadership Through the Pandemic  In this edition of our Spotlight on Housing series, we spoke to Emma Nicklin, Housing Transformation Programme Manager at Chesterfield Borough Council.  With a commercial mind and a social heart, following a blue-chip private sector career, Nicklin made the leap to becoming a civil servant last year. Here, she describes making the switch to working in the public sector and explains the unique insight she brings to housing transformation at the Council. From the private sector to Chesterfield Borough Council  Emma has extensive experience working at a global level in the private sector, working with the likes of GlaxoSmithKline, Unilever and Amazon. We asked Emma, […]
- [Newham Council – Where Residents Speak 103 languages](https://futr.ai/newham-council-where-residents-speak-103-languages/): How to communicate with residents when they speak 103 different languages Nestled between the River Thames Royal Docks and the Stratford Olympic Stadium, Newham Council is the local authority for the London borough of Newham. Like all of Futr’s clients, they put their residents at the heart of what they do. But with most of their residents coming from minority backgrounds and speaking 103 languages, this is easier said than done! Ron Springer, Head of Customer Services at Newham Council, came to Futr to solve several specific problems: These goals led them to Futr’s platform in 2019, to deploy an […]
- [Lewisham Homes: Keeping residents and colleagues safe](https://futr.ai/lewisham-homes-keeping-residents-and-colleagues-safe/): Leadership Through the Pandemic In this edition of our Spotlight on Housing series, we spoke to Martin Ryan, Head of Environment at Lewisham Homes. Martin describes how his team sought to keep both residents and employees safe while maintaining the communal areas at Lewisham Homes over the past 12 months. Please could you give a brief introduction to yourself and Lewisham Homes? “As Head of Environment, I am responsible for looking after all shared spaces on our estates, as well as pest control. It includes internal and external caretaking, bulky refuse and fly-tipping, and our green services. “Lewisham Homes is Lewisham Council’s housing company – […]
- [Futr shortlisted for two prestigious housing awards](https://futr.ai/futr-shortlisted-for-two-prestigious-housing-awards/): Since becoming a specialist supplier to the social housing industry in the past six months, we’ve seen some outstanding work from landlords to support their tenants through incredibly testing times. With so many achievements in housing worthy of recognition this year, we are delighted to have been shortlisted at this year’s Northern Housing Awards, alongside leading housing associations and other specialist industry suppliers. Now in their third year, the Northern Housing Awards celebrate and promote the great work being done by affordable housing providers and their supply chain partners across the Northern region; not only providing high quality homes, but […]

## Pages

- [About us](https://futr.ai/about-us-3/): From police forces to enterprises, we’re helping mission-critical organisations communicate securely through zero-risk, always reliable, always accurate AI platforms. From victims waiting for domestic abuse support, to officers needing critical information during emergencies, accessing help when it matters most has never carried higher stakes. But what if we could guarantee that? Help organisations across the world to engage, understand and answer their audiences with absolute reliability. And what if we could do all that securely across any channel they choose? Imagine keeping communities safer through multilingual AI that never hallucinates, improving public services through platforms that police forces actually trust, […]
- [Blog](https://futr.ai/stories/): Blog Blog Explore by topic Regular Posts Filter All Charities Councils Customer Stories eBook Features Finance Futr Thinking Housing News Policing Retail Spotlight Series Travel Universities Vodcast
- [Home (current)](https://futr.ai/): Government-Grade AI That Works Where Others Can’t Proven in mission-critical environments handling millions of monthly communications across police forces, government & global enterprises speak to us Transform your Customer Employee Citizen Tenant Student Patient Communications with with Zero-Risk AI Deployment Our platform delivers secure AI chatbots, intelligent escalation, and co-piloted live chat with proprietary guardrails that eliminate hallucination risks. Supporting 145+ languages with real-time translation, we operate successfully in highly regulated environments where failure is not an option. Trusted by chat-as-a-service Smart conversational bots with intelligent triage, AI co-piloted live chat, and personalised self-service across 145+ languages. Our ring-fenced language […]
- [Enhancing Public Safety](https://futr.ai/enhancing-public-safety/): AI in digital policing — respond to citizens with live chat and chatbots Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments. Use our police live chat solution to auto-translate questions and replies, making your support agents fluent in over 145 languages. From your website to WhatsApp, connect with citizens on the digital channels they use every day. Request a demo Faster Blue light response formula Wait time – 1 % Top case drivers addressed with automation 1 % Round the clock service 2 4/7 Additional agents hired 0 read our case studies Case […]
- [Boosting Retail Engagement](https://futr.ai/boosting-retail-engagement/): Improve customer service with live chat and sales chatbots for retail Add higher customer satisfaction levels to your cart and drive more sales with our retail chatbot and live chat solution! Deploy a customer support chatbot to automatically answer frequently asked questions 24/7. Use our customer service live chat for complex conversations and be instantly fluent in 120+ languages. Futr supports major eCommerce, CRM and payment platforms, including Shopify, WooCommerce, Salesforce, Stripe and more.   Denby Pottery case study The happy shopper formula Wait time – 1 % Top case drivers addressed with automation 1 % Round the clock service […]
- [Enhancing Tenant Comms](https://futr.ai/enhancing-tenant-comms/): Live chat & conversational chatbots for housing Be there for your stakeholders 24/7 with our live chat and chatbots for housing and properties. Futr’s housing chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages. Request a demo today and get a FREE four-week trial. Platform Housing Case Study The happy resident formula Wait time – 1 % Top case drivers addressed with automation 1 % Round the clock service 2 4/7 Additional agents hired 0 read our […]
- [Streamlining Customer Support with AI](https://futr.ai/streamlining-customer-support-with-ai/): Live Chat and AI Chatbots You Can Trust Enhance customer support efficiency by deploying AI chatbots and live chat solutions that operate 24/7. Our technology can handle up to 80% of routine inquiries, freeing your team to focus on more complex issues. With auto-translation in over 145 languages, your support center can cater to a global audience seamlessly. View Superdrug Case Study Chatbot automation Wait time – 1 % Top case drivers addressed with automation 1 % Round the clock service 2 4/7 Additional agents hired 0 read our case studies Case Studies Case studies Title Number #1 Through extensive […]
- [Case Study](https://futr.ai/request-case-study/): Request a Case Study See the Impact: Discover how to boost user interaction efficiency and accuracy Learn how to reduce customer service costs by up to 82% See examples of seamless integration with existing systems Explore how to enhance privacy and data security with advanced AI solutions Trusted by Industry Leaders “Futr’s chatbot comes ready for use out of the box. Deployment was as simple as a few clicks and overnight it transformed our offering making it available 24/7 in any language.” Simon KitchenChief Executive Officer “My background is marketing and therefore isn’t very technical, but I found the whole […]
- [Terms & Conditions](https://futr.ai/terms-conditions/): Background   (A)     Futr AI has developed certain software applications and platforms which it makes available to Customers via the internet on a licence basis for the purpose of facilitating engagement between the Customer and its users. These terms and conditions cover the following products:    (i) Outside:  tools for communicating with customers / users / citizens outside your organisation  (ii) Inside: tools for communicating with staff inside your organisation.   (B) The Customer wishes to use Futr AI’s service in its business operations.   (C) Futr AI has agreed to provide and the Customer has agreed to take and pay for […]
- [Sitemaps](https://futr.ai/sitemaps/)
- [Using AI to Drive Cost Savings at Denby Pottery - Full](https://futr.ai/driving-cost-savings-at-denby-pottery-using-ai-full/): AI Frees Up Customer Service Team from Routine Inquiries Denby Pottery is one of the most esteemed manufacturers of stoneware and pottery in the UK, with a rich history spanning over 200 years. The company is renowned for its exceptional quality, timeless designs, and the meticulous craftsmanship of its products. In a competitive industry, Denby Pottery has carved out a distinct identity, known for its passionate team and commitment to customer satisfaction. The company’s dedication to providing a wide array of durable, beautifully designed pottery and ceramics has made it a favorite amongst customers who value both aesthetics and functionality. […]
- [Delivering Capacity for Critical Services at BPAS - Full](https://futr.ai/delivering-capacity-for-critical-services-at-bpas-2-full/): Opening up a new comms channel to service more in need BPAS (British Pregnancy Advisory Service) is a leading reproductive healthcare charity in the United Kingdom. The organisation provides a wide array of services including contraception advice, abortion, miscarriage counselling, and STI testing. Given the sensitive nature of their work, BPAS aims to offer confidential and non-judgemental advice and support to its clients, advocating for reproductive rights and access to safe and legal abortion services. Find out more Results since launch 1 additional Users 1 queries self-served 1 languages used £ 1 Gartner estimated cost savings Problem We wanted our clients […]
- [GDPR Service](https://futr.ai/gdpr-service/): Real-time Auto-Anonymisation for Secure & Compliant Customer Conversations In today’s fast-paced digital world, ensuring the privacy and security of personal identifiable information (PID) is a crucial responsibility for any organisation that interacts with customers and the public. With stricter data protection regulations like GDPR in place, businesses must ensure that they handle customer data with care and maintain compliance. Protect Personal Identifiable Information (PID) and ensure Data Privacy with Futr’s GDPR Service.  Request a demo how does it work? Experience the future of data privacy and security with Futr’s GDPR Service Futr has developed a cutting-edge solution called the “GDPR […]
- [Enhancing Superdrug's Customer Experience with AI Chat - Full](https://futr.ai/customer-story-superdrug-full/): Self-serve AI Chat Solution Delivers Significant Efficiencies Superdrug is the one of the largest health and beauty retailers in the UK with over 800 stores. The company’s focus is on providing a wide range of affordable, high-quality products and excellent customer service. In a competitive industry, Superdrug has become known for its friendly team and commitment to customer satisfaction.  Find out more Last quarter Results 1 chatbot Users 1 diverted customer interactions 1 languages used 1 hours saved by automation Problem We had a lot of repetitive questions coming through to our customer services team which were just stock answers that […]
- [ChatGPT](https://futr.ai/chatgpt/): Unleash the power of GPT without the risk Futr has been working closely with OpenAI since late 2021 and is proud to be the first provider to embed their generative AI directly into its live chat offering. The integration of OpenAI‘s GPT models into the Futr platform provides your customer service agents with a real-time feed of AI generated predictive suggestions to answer live customer queries. This allows them to review the content and instantly send answers to almost any question, improving speed and consistency. Welcome to the next generation of live chat technology. Request a demo how does it work? Start using […]
- [Charity Festive](https://futr.ai/charity-festive-season/): tech 4 good Free automated superpowers for your charity Connecting with your community over the festive season matters now more than ever. Instantly answer questions from your users & volunteers, and ease pressure on your teams. Make a bigger difference over the festive season this year The after effects of COVID together with the cost-of-living crisis and downturn in the economy is dealing a heavy blow to charities worldwide. This is where auto chat and live chat for charities come in, introducing an off-the-shelf toolset that triages ever increasing demand. Futr is proud to provide free chatbots to charities during the festive season. […]
- [glossary](https://futr.ai/glossary/)
- [Pricing](https://futr.ai/pricing/): Pricing pricing plans For big and small organisations Auto Chat Auto Chat solution for your website providing intelligent responses to your customers’ common queries Answer Single chat instance Proprietary NLU model No-code builder Multiple data sources Languages (100+) Custom web pop-up Get a quote + Connectivity Auto Chat solution for your website and social media channel, integrating seamlessly into your workflows and backend systems Action Auto Chat plus Custom chat flows Smart forms Smart surveys Bookings SMS & social media Get a quote + Live Chat Auto and Live Chat with personalised content for a heightened customer experience on your […]
- [ROI](https://futr.ai/roi/): return on Investment Calculate your ROI Curious to see how much our chat services could save for your organisation? Try out the Futr ROI calculator now . Need more detail? Jump on a no-obligation 4 week free trial and let us show you how we can make a difference. Instant Auto Chat deployment Tracked usage & benchmarked ROI Dedicated support with scheduled check-in’s No obligation – no credit card required End of trial business case review “Futr’s chatbot comes ready for use out of the box. Deployment was as simple as a few clicks and overnight it transformed our offering […]
- [Denby Pottery case study thank you](https://futr.ai/denby-pottery-case-study-thank-you/): Thanks for downloading the case study! Denby Pottery: Improving customer experience with instant answers Here is your copy! Latest stories
- [Futr Playbook for Customer Service Chatbots ebook thank you](https://futr.ai/the-futr-playbook-for-implementing-customer-service-chatbots-ebook-thank-you/): Thanks for downloading the eBook! The Futr Playbook for Implementing Customer Service Chatbots Here is your copy! Latest stories
- [Futr vs WBB](https://futr.ai/futr-the-best-ai-chatbot/futr-vs-wbb/): FUTR VS WBB Futr vs WBB Compare Futr vs WBB features Discover why Futr AI is the best chatbot for your organisation Don’t choose between clever AI and live agents — have both Is it really fair to compare We Build Bots (WBB) to Futr’s chatbot service? Immediately get engaging with your customers wherever they are The two chatbot solutions are so different that direct comparisons seem a little one-sided in Futr’s favour! The main difference, and the one that has prevented WBB from carving out a bigger space in the chatbot industry, is due to the implementation of a […]
- [Futr vs Ada](https://futr.ai/futr-the-best-ai-chatbot/futr-vs-ada/): FUTR VS ADA Futr vs Ada: chatbot comparison Discover the benefits of Futr vs Ada See key features at a glance Understand which chatbot is better for your organisation over 200 ready-built integrations Ada is one of the oldest chatbots currently available Ada is one of the oldest chatbots currently available, and it has some great features that make it stand out. Unfortunately, there are some obvious gaps in the Ada platform, and integrations, while fairly decent, lack the options available with alternative chatbot choices. For example, Futr has over 200 ready-built integrations, making it easy to position your chatbots wherever […]
- [Landing - Webinar](https://futr.ai/landing_webinar_how-charities-are-using-intelligent-chatbots/): webinar How charities are using intelligent chatbots: Real life use cases You can watch the webinar on demand now.  Charities and non-profits are starting to embrace chatbots and different aspects of AI and Machine Learning to help share their incredible work, tell powerful stories and encourage donations.   More and more charities are now including chatbots as a key part of their digital strategy. Chatbots are proving to be a useful tool, helping to free up time for staff so that they can focus on core service delivery as well as fundraising activities that need a human touch.   For […]
- [Landing - generic](https://futr.ai/landing-generic/): DEPLOY NOW IN 100+ LANGUAGES Automagical chatbots for your staff & customers Futr’s intelligent chatbots are helping organisations engage with their customers & staff on any channel, in any language. what we do Futr Inside: For Your EmployeesFutr Outside: For Your Consumers Problem Solution Employee Engagement Employee feedback fuels business insight. Checking the pulse of your organisation is crucial to its success. Yet people are often too difficult to reach. Getting Questions Answered In today’s world, your staff want answers to their questions, 24/7, in any language and on any channel. Automate Give employees the information they need – in […]
- [Landing - How charities are using intelligent chatbots](https://futr.ai/landing-webinar-how-charities-are-using-intelligent-chatbots/): WEBINAR How charities are using intelligent chatbots: Real life use cases You can watch the webinar on demand now. Charities and non-profits are starting to embrace chatbots and different aspects of AI and Machine Learning to help share their incredible work, tell powerful stories and encourage donations.  More and more charities are now including chatbots as a key part of their digital strategy. Chatbots are proving to be a useful tool, helping to free up time for staff so that they can focus on core service delivery as well as fundraising activities that need a human touch. For service users, […]
- [Landing - digital transformation with charity chatbots](https://futr.ai/landing-digital-transformation-with-charity-chatbots/): EBOOK How charities can drive digital transformation through chatbots Nonprofits and charities have opportunities to embrace digital ways of fundraising, donor engagement and beneficiary support through charity chatbots. The pandemic dealt a heavy blow to nonprofit organisations and charities worldwide, hitting them where it hurt most — funding. According to a survey by Independent Sector, a coalition of nonprofits, foundations and corporate giving programmes, 83% of organisations in 2020 saw their revenues decline compared to the previous year. By April 2020, these organisations reported a 47% reduction in jobs. Image from Independent Sector However, despite the difficulties posed by the pandemic, research […]
- [Landing - northern housing awards call CEO](https://futr.ai/landing-northern-housing-awards-call-ceo/): FUTR Chat to our CEO, Andy Wilkins Book a 15 minute call with Andy to find out how we are helping social landlords across the UK.  Chat to Andy We hope you liked our booth at the Northern Housing Awards and enjoyed interacting with the live WhatsApp demo of our AI chatbot technology.  We would love to connect with you and share: How social landlords are using chatbot technology How you can automate the most transactional moments of your customer journey How chatbot technology can reduce the burden on your contact team “Being able to provide 24/7, automated support in […]
- [Landing - Inside](https://futr.ai/landing-inside/): AUTOMAGICAL CHATBOTS Drive Engagement with the Ultimate Employee Chatbot Now, more than ever, connecting with your workforce matters. Instantly answer questions, deploy surveys and ease pressure on your teams.  Inside your Organisation Support and manage your staff better by deploying our intelligent chatbot solution. Our always on, always intelligent assistants let you monitor and meet your staff’s needs, whether they’re desk based or remote. Say hello to the newest member of your team. “Faced with increasing citizen demand and channel shift, Futr’s chatbot is future proofing our service delivery and giving our call centre the bandwidth to deal with more […]
- [Landing - Fostering innovation in housing](https://futr.ai/landing-fostering-innovation-in-housing/): FUTR UK HOUSING VODCAST Fostering innovation in housing With Paul Taylor Innovation Coach at Bromford Lab Paul shares how Bromford Lab are innovating digitally in the housing sector to solve the right problems at the right time.  “There is an opportunity here to pause and reflect on the past year and think about what this means for the future. Maybe be a bit more ambitious than we have been in the past.” Paul Taylor, Innovation Coach, Bromford Lab Want more content like this? Paul shares how Bromford Lab are innovating digitally in the housing sector to solve the right problems […]
- [Landing - Councils](https://futr.ai/landing-councils/): PUBLIC SECTOR Free automated chatbots for local councils and services Now, more than ever, connecting with your community matters. Instantly answer questions from your citizens and ease pressure on your teams. A better conversation for the nation Futr is providing free chatbots to the public sector during the Coronavirus crisis. Our always on, always instant assistants let you meet local need and manage workforce demand. Say hello to the newest member of your team.  Terms and conditions apply. Speak to our Sales Team for eligibility. Request a demo “Faced with increasing citizen demand and channel shift, Futr’s chatbot is future […]
- [WEBINAR | HOW CHARITIES ARE USING INTELLIGENT CHATBOTS](https://futr.ai/thank-you_webinar_how-charities-are-using-intelligent-chatbots/): WEBINAR | HOW CHARITIES ARE USING INTELLIGENT CHATBOTS: REAL USE CASES On Demand You can now watch the webinar on demand below: https://vimeo.com/732108347/8c1c32822e Latest stories
- [Thank you](https://futr.ai/thank-you/): Thank you Our team will be in touch ASAP Latest stories
- [Suffolk case study thank you](https://futr.ai/suffolk-constabulary-case-study_thank-you/): Thanks for downloading the case study! Suffolk Constabulary case study: victim support through live chat Here is your copy! Latest stories
- [Retail ebook thank you](https://futr.ai/retail_ebook_thank-you/): Thanks for downloading the eBook! The Ultimate Guide to Chatbots in the Retail Industry Here is your copy! Latest stories
- [Thank You | The ultimate guide to chatbots in social housing](https://futr.ai/thank-you-the-ultimate-guide-to-chatbots-in-social-housing/): Thanks for downloading the eBook! The ultimate guide to chatbots in social housing With Futr’s AI chatbot platform, you can stay ahead of your customers’ needs and automate correct answers before they’re even asked. Here is your copy! Latest stories
- [Free Trial Thank you](https://futr.ai/free-trial_thank-you/): You’ve requested a free trial! Thank you for requesting a free trial! With Futr’s AI chatbot platform, you can stay ahead of your customers’ needs and automate correct answers before they’re even asked. Latest stories
- [Thank you | charities can drive digital transformation](https://futr.ai/download_thank-you_how_chatbots_can_drive_digital_transformation_through_chatbots/): Thanks for downloading the eBook! How charities can drive digital transformation through chatbots Here is your copy! Latest stories
- [Blog (old)](https://futr.ai/stories1/): Blog Blog Explore by topic Regular Posts Filter All Charities Councils Customer Stories eBook Features Finance Futr Thinking Housing News Policing Retail Spotlight Series Travel Universities Vodcast
- [Accessibility Statement](https://futr.ai/accessibility-statement/): We’re committed to easy access for everyone Futr is committed to making our platform as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We’re constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users. As part of our commitment to accessibility, we ensure that our website is compatible with: Recent versions of popular screen readers Operating system screen magnifiers Speech recognition software Operating system speech packages We always make sure that our platform follows accessibility best practices by following the principles […]
- [Partners](https://futr.ai/partners/): Increase revenue & delight your customers Our Partners are generating immediate value for their customers. Partner with the world’s best chat services platform and deploy intelligent solutions for your customers today that generate immediate return on investment Request a demo Partnership options for all business models Accepting Applicants White label partners Offer Futr’s full range of products under your own brand & support handshake Delivery partners Build solutions for your customers using Futr’s APIs or no-code platform users 2 Affiliate partners Intro customers to generate great recurring comms White Label Partners Now, more than ever, diversifying revenue streams while keeping […]
- [Privacy Policy](https://futr.ai/privacy-policy/): Updated : 1st August 2022 Welcome to Futr AI Limited’s Privacy Policy 1.IMPORTANT INFORMATION AND WHO WE ARE Futr AI Limited is a company registered in England and Wales with company number 10673540, whose registered office is at The Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS, United Kingdom (Futr). Futr respects your privacy and is committed to protecting your personal data. We are committed to lawful, fair and transparent processing of all personal information about our employees, customers, suppliers and other third parties during the course of our business activities. As used in this Privacy Policy, “Futr,” […]
- [Cookie Policy](https://futr.ai/cookie-policy/): Updated : 1st August 2022 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies: Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, […]
- [Contact Us](https://futr.ai/contact-now/): Ready to chat? Schedule Your Free Consultation or Demo Increase efficiency and accuracy in user interactions by up to 160% Cut customer service costs by 82% Seamlessly integrate with existing systems Enhance privacy and data security with cutting-edge AI Trusted by Industry Leaders “Futr’s chatbot comes ready for use out of the box. Deployment was as simple as a few clicks and overnight it transformed our offering making it available 24/7 in any language.” Simon KitchenChief Executive Officer “My background is marketing and therefore isn’t very technical, but I found the whole thing really easy to use—the whole platform is […]
- [Inside live chat](https://futr.ai/inside-live-chat/): Play Video INSIDE / LIVE CHAT Connecting to your people at the right time When automation isn’t enough, connect your HR team seamlessly to your desk and non-desk workforce on any channel and in any language through your HR chatbots. Request a demo Features Increase customer satisfaction by talking to users in their preferred language Multi-lingual live chat Engage in live chat in over 120 languages real-time – straight out of the box. Government Grade Security Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest. Unlimited seats Don’t be constrained by seat charging. Spread the load […]
- [Universities](https://futr.ai/universities/): Assist students anytime, anywhere with online live chat and chatbots Make life easier for your students and graduates with our live chat and chatbot solution. Use university chatbots to provide instant answers to common questions about university admissions, onboarding, daily student life and alumni services. Assure students that they’re with the best university by demonstrating your use of artificial intelligence and machine learning. Request a demo today and get a FREE four-week trial. Request a demo The happy student formula – 1 % Wait time 1 % Top case drivers addressed with automation 2 4/7 Round the clock service 0 […]
- [Retail](https://futr.ai/retail/): Improve customer service with live chat and sales chatbots for retail Add higher customer satisfaction levels to your cart and drive more sales with our retail chatbot and live chat solution! Deploy a customer support chatbot to automatically answer frequently asked questions 24/7. Use our customer service live chat for complex conversations and be instantly fluent in 120+ languages. Futr supports major eCommerce, CRM and payment platforms, including Shopify, WooCommerce, Salesforce, Stripe and more. Book a demo today and get a FREE four-week trial. Request a demo The happy shopper formula – 1 % Wait time 1 % Top case […]
- [Police](https://futr.ai/police/): AI in digital policing — respond to citizens with live chat and chatbots Help citizens report incidents 24/7 with live chat and an AI-powered chatbot for police departments. Use our police live chat solution to auto-translate questions and replies, making your support agents fluent in over 120 languages. From your website to WhatsApp, connect with citizens on the digital channels they use every day. Request a demo today and get a FREE four-week trial. Request a demo Faster police response formula – 1 % Wait time 1 % Top case drivers addressed with automation 2 4/7 Round the clock service […]
- [Insurance](https://futr.ai/insurance/): Simplify claims and applications with live chat and chatbots for insurance firms Simplify claims and speed up applications with our live chat and chatbots for insurance companies. Eliminate wait times by automating answers to 80% of your customers’ frequently asked questions. Use our live insurance chatbot solution to seamlessly escalate more complex and dynamic conversations to your live agents and give them the power to be fluent in 120+ languages. Request a demo today and get a FREE four-week trial. Request a demo The happy customer formula – 1 % Wait time 1 % Top case drivers addressed with automation […]
- [Housing](https://futr.ai/housing/): Live chat & conversational chatbots for housing Be there for your stakeholders 24/7 with our live chat and chatbots for housing and properties. Futr’s housing chatbots provide self-serve features and answer 80% of frequent resident inquiries instantly. Use our live chat solution to auto-translate questions and replies, making your live agent teams fluent in over 120 languages. Request a demo today and get a FREE four-week trial. Request a demo The happy resident formula – 1 % Wait time 1 % Top case drivers addressed with automation 2 4/7 Round the clock service 0 Additional agents hired read our case […]
- [Councils](https://futr.ai/councils/): Make your council services more accessible with live chat and customer support chatbots Be there for your constituents 24/7 with our live chat and customer support chatbot platform. Deploy a council chatbot to answer 80% of council inquiries instantly and roll out self-service features. Use our live chat solution to auto-translate questions and replies, making your live agents fluent in over 120 languages. Request a demo today and get a FREE four-week trial. Request a demo The happy citizen formula – 1 % Wait time 1 % Top case drivers addressed with automation 2 4/7 Round the clock service 0 […]
- [Charities](https://futr.ai/charities/): Rally people to your cause with live chat and artificial intelligence chatbots Be there for your stakeholders 24/7 with our live chat and chatbots for charities and nonprofits. Let our artificial intelligence (AI) chatbots provide instant answers to common questions and signpost to your services. Use our live chat platform to auto-translate queries and responses, making your support agents fluent in over 120 languages. Request a demo today and get a FREE four-week trial. Request a demo Our formula for 24/7 stakeholder support – 1 % Wait time 1 % Top case drivers addressed with automation 2 4/7 Round the […]
- [Self Service With Chatbots](https://futr.ai/self-service-with-chatbots/): Self-service with chatbots Play Video chatbot-driven customer self-service Enable 24/7 customer self-service with chatbots on your website and digital channels Our chatbots add a layer of automation to your live chat channels, allowing your customers to pay for something, report something and track something — all within the chat. Allow customers to find information and perform tasks on the channels they prefer, whether it’s WhatsApp, Facebook Messenger, SMS or your website. With customer self-service features, you can free up your live agents from tedious, repetitive work and reduce your contact centre costs. Request a demo Features Enable self-service on your […]
- [Multilingual Chat](https://futr.ai/multilingual-chat/): Play Video multilingual chat from your chatbots & live agents Engage customers in their preferred language with our multilingual chat superpowers Make your chatbots and live agents instantly fluent in more than 120 languages. Support your customers worldwide and introduce a delightful layer of personalisation to their journey. It’s the perfect solution for organisations with multi-language websites and international operations. Add a layer of seamless communication to your brand. No need to pay for slow and costly translation services. Request a demo Features Increase customer satisfaction by talking to users in their preferred language Multilingual Support Our AI auto-translates questions […]
- [Multi-Channel Live Chat](https://futr.ai/ai-powered-multi-channel-live-chat-features-futr/): Play Video Connect to customers at the right place & time Futr transfer the conversation from your chatbots to your live customer service agents When your customers wish to speak to a live agent, Futr will instantly transfer the conversation from your chatbots to your live customer service agents. Our AI-powered live chat platform quickly escalates complex conversations that need a human touch to your live agents. We’ll even auto-translate questions and responses, making your live agents fluent in over 120 languages. Request a demo Features Be there for customers anytime, anywhere and in any language Multi-Language Chat Engage your […]
- [Improving customer service](https://futr.ai/improving-customer-service/): Delivering high-quality services Improving customer service with chatbots Delivering high-quality, resolution-focused customer service remains one of the biggest challenges for any business in any sector. Even trying to find new approaches to a better customer support strategy can be problematic, as it often means a big shift from established methodologies in place since launch day. Part of the problem is that those who have the most control over developing a new approach to customer service are those most resistant to change. They know there are issues and customer service roadblocks, but finding solutions is even more challenging without buy-in from […]
- [Integrations](https://futr.ai/integrations/): Quick & easy integrations to your favourite systems Add a conversational layer to your communications and automate responses to common questions by linking Futr to your existing tech stack. Use our live chat and chatbot integrations to “talk” to your APIs, inherit their rules and provide engaging dialogue straight out of the box. Request a demo Features Our most popular tools and integrations Slack Encourage collaboration and constant communication on Slack with a custom chatbot. WhatsApp Launch your chatbots & live chat superpowers on WhatsApp and field customer queries 24/7. Facebook Messenger Connect Futr with your Facebook Page to engage […]
- [Chatbots For Bookings](https://futr.ai/chatbots-for-bookings/): Play Video Increase leads and sales Say goodbye to long wait times and nonstop phone calls Our chatbots for reservations and online bookings are here to assist your live agents. Use chatbots to help your customers make a reservation or appointment. Futr offers slick integrations for hotels, restaurants, housing associations and more. Never put a customer on hold ever again. With Futr’s online booking bots, customers can schedule appointments, make reservations and check their bookings 24/7. Request a demo Features Breathe new life into the customer experience with conversational AI-powered chatbots Self-Serve Made Simple Help customers book appointments, make reservations, […]
- [Conversational AI](https://futr.ai/conversational-ai/): Play Video Agile & dynamic chatbots powered by conversational AI Delight your customers with human-like interactions powered by conversational artificial intelligence (AI) Don’t settle for standard chatbots that don’t understand your customers’ questions. Go beyond bots that force users to choose from a topic list. At Futr, our chatbot platform answers real-life questions and understands the context behind words. Our conversational AI also auto-translates questions and responses, making your chatbots fluent in over 120 languages. Request a demo Features Breathe new life into the customer experience with conversational AI-powered chatbots Human-like Conversations Our chatbots interact with customers using natural language […]
- [Chat Surveys](https://futr.ai/chat-surveys/): Play Video Get feedback through live chat & chatbot surveys Customer feedback fuels business intelligence, but are you surveying your customers efficiently? Email doesn’t work — it takes too long and makes things inconvenient for your customers. With Futr, our live chat and chatbot platform surveys your customers on the channels they use every day. And with our multilingual chat features, your customers can instantly read and respond to your surveys in 120+ languages. Watch and enjoy as we take your completion rates to the next level. Request a demo Features Transform your survey complete rates with chatbots 24/7 Availability […]
- [Conversational Forms](https://futr.ai/conversational-forms/): Play Video Conversational forms powered by chatbots Customers hate filling in forms — they’re time-consuming & inflexible Transform your completion rates and quality of data by deploying chatbot-powered conversational forms across all your digital channels. Whether you want to capture emails for lead generation or help customers use your services online, make the process easier with conversational customer forms. Our chatbot-powered conversational forms are available 24/7, helping you keep your customers engaged. Request a demo Features Make filling in forms engaging and convenient Natural language Let your customers complete forms without having to leave the chat. See completion rates skyrocket. […]
- [Pricing (New)](https://futr.ai/tier-features/): Pricing Explore our tailored tiers to find the perfect match for your needs. Whether you’re just starting out, looking to grow, or in need of an enterprise solution, we have something for every stage of your business journey. Essentials Basic Features for Small Businesses​ £ 250 Monthly List Item #1 List Item #2 List Item #3 Enquire Now Tier Features Seats · 2 seats Automate · Multiple data sources (Q&A, hierarchical Web & PDF) · Auto to human triage Live Chat · In queue self-serve · Pre-chat form · Automated greetings · Suggested answers · Sign posts · Notifications · […]
- [Customer Stories](https://futr.ai/customer-stories/): Customer Stories Customer stories our Customer stories
- [FUTR VS LIVECHAT](https://futr.ai/futr-the-best-ai-chatbot/futr-vs-livechat/): FUTR VS LIVECHAT Compare Futr vs Livechat features Discover why Futr AI is the best chatbot for your organisation. Don’t choose between clever AI and live agents — have both.   LIVECHAT Livechat was designed with e-commerce and customer care in mind Its handy live chat interface allows your agents to share product options through the chatbot. It’s a great feature, but it doesn’t account for the 80% of enquiries that most organisations get based on the same handful of queries.   Futr understands this and has designed an intuitive chat interface that allows your organisation to upload up to three knowledge […]
- [FUTR VS TAWK.TO](https://futr.ai/futr-the-best-ai-chatbot/futr-vs-tawk-to/): FUTR VS TAWK.TO Discover the benefits of Futr vs tawk.to See how your business can benefit from a more intelligent AI. Find out whether Futr AI is right for you with our chatbot comparison. TAWK.TO Tawk.to connect small businesses with their customers through their chatbot platform Tawk.to presents a free and easy way for small businesses to connect with their customers through their chatbot platform. It’s easy to install and gives users a simple dashboard view. Users can choose to integrate a knowledge base should they wish, and if they don’t have their own internal team of agents, they can […]
- [FUTR VS INTERCOM](https://futr.ai/futr-the-best-ai-chatbot/futr-vs-intercom/): FUTR VS INTERCOM: CHATBOT COMPARISON Discover the benefits of Futr vs Intercom See key features at a glance and understand which chatbot is better for your organisation.   why choose Futr? Intercom was created with sales, marketing & support teams in mind Credit where it’s due. Like Futr, they are great at answering the most popular questions with their conversational chatbot and matching more complex questions with a live agent. So why choose Futr?  Futr’s intelligent AI handles conversations and relationship-building in an intuitive and supportive way, and our data security is government grade. Our AI chatbot is popular with sectors that need […]
- [How We Compare](https://futr.ai/futr-the-best-ai-chatbot/): Compare us to other chatbot platforms. Understand our key features and chatbot benefits. Discover why Futr is the best AI chatbot solution for your organisation.  Compare us to other chatbot platforms Are you looking for a chatbot platform to support your team and customers? If you’re looking for a chatbot platform to support your team and customers, choosing the best AI chatbot for your needs is essential. Futr’s chatbot platform gives your customer service team superpowers, raising customer satisfaction levels through meaningful interactions, making it one of the best AI chatbots. Futr knows that 80% of customer queries relate to […]
- [Customer Service Health Check](https://futr.ai/customer-service-health-check/): WELCOME This is your free customer service health check Supercharge your support function & embed long-lasting brand loyalty The world is changing and your customers are demanding more. Our customer service health check is designed to give you the opportunity to review where you are right now in your customer service journey. It’s designed to capture and review the metrics that matter and deliver the tips & tricks that will help you understand your customers better. How it works Your customer service health check Complete the form Register for a Customer Service Health Check and one of our awesome Futr […]
- [Ebooks/Guides](https://futr.ai/ebooks-guides/): eBook eBooks/Guides
- [Webinars](https://futr.ai/webinars/): Futr has an exciting series of webinars, vodcasts and videos discussing the technology, design and integration of chatbots and live chat for customer support. To be announced Watch out for the next Futr webinar and vodcast! Our webinars feature selected guest speakers who lend their insights into the different applications of chatbot technology and how they drive digital transformation. Watch Our latest webinar! How charities are using intelligent chatbots: Real use cases In this webinar, Alex Turnbull, Account Executive and Charity Lead at Futr, and Alice Edwards, Director of Customer Success, talk through real-world use cases of chatbots in charities […]
- [About us](https://futr.ai/about-us/): From police forces to enterprises, we’re helping mission-critical organisations communicate securely through zero-risk, always reliable, always accurate AI platforms. From victims waiting for domestic abuse support, to officers needing critical information during emergencies, accessing help when it matters most has never carried higher stakes. But what if we could guarantee that? Help organisations across the world to engage, understand and answer their audiences with absolute reliability. And what if we could do all that securely across any channel they choose? Imagine keeping communities safer through multilingual AI that never hallucinates, improving public services through platforms that police forces actually trust, […]
- [Chatbot Automation](https://futr.ai/chatbot-automation/): Play Video Use chatbot automation to answer frequently asked questions Today’s consumers demand answers — anytime, anywhere and in any language. Be there for them 24/7 with our automated online chatbots. Let Futr deploy a chatbot on all your digital channels, from your website to your social media accounts. With chatbot automation, you can answer your customers’ frequently asked questions, signpost to your core services and free up time for your live agents to focus on feedback that needs their attention. Request a demo Chatbot automation Provide instant answers to common questions 24/7 Chatbot automation Automate Q&A and reduce wait […]
- [Banking](https://futr.ai/banking/): Live chat and banking chatbots your customers can count on Enable self-service and signpost customers to your bank’s services with live chat and banking chatbots.  Deploy a chatbot to answer 80% of bank inquiries day and night on all your digital channels.   Use our live chat solution to auto-translate questions and replies, making your bank’s contact centre fluent in over 120 languages. Request a demo Live chat and banking chatbots your customers can count on Enable self-service and signpost customers to your bank’s services with live chat and banking chatbots. Deploy a chatbot to answer 80% of bank inquiries day and […]
- [Home (old)](https://futr.ai/home-old/): Fusing Traceable AI with Authentic Dialogue AI-powered co-pilots delivering unparalleled service in any language on any channel Start a free trial See features Give your agents the help they need with our AI co-pilot Our platform fuses cutting edge AI with your team’s domain experience. Providing self-serve chatbots, intelligent escalation and advanced co-piloted live chat, we supercharge customer experiences across the UK and the world.  Our clients include leading police forces, charities, housing associations and large retailers across the UK. Features AI powered co-pilots that transform the customer experience Chatbot Automation Use Futr chatbot automation to answer frequently asked questions Chatbot Automation […]


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