Omnichannel Support
Talk to customers and policyholders on any channel, from your website to WhatsApp and Facebook.
Simplify claims and applications with live chat and chatbots for insurance firms
Simplify claims and speed up applications with our live chat and chatbots for insurance companies.
Eliminate wait times by automating answers to 80% of your customers’ frequently asked questions. Use our live chat solution to seamlessly escalate more complex and dynamic conversations to your live agents and give them the power to be fluent in 120+ languages.
Request a demo today and get a FREE four-week trial.
Purchase add-on
Submit a claim
Add a new member
View claims
Change plan
Amend contact details
Transform insurance customer service with live chat and chatbots
Collect Feedback
Stay on top of your customers’ complaints and learn more about their most common frustrations.
Reduce Wait Time
Enable 24/7 self-service and automate answers to frequently asked questions.
Live Chat Handover
Seamlessly escalate complex conversations to your live agents.
Government Grade Security
Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.
Multi-Language Support
Auto-translate queries and responses, making your live agents fluent in 120+ languages.
The happy customer formula
Live Agent + Live Chat and Automated Chatbots = Happy Customers
25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
100+
Languages instantly available
Self-service that keeps your customers satisfied
Stop putting your customers on hold by enabling self-service on all your customer channels.
Anytime, anywhere, let your customers:
- Submit an insurance claim
- Change their policy details
- Purchase an add-on
- Add a new member to their policy
- Get updates on their claim.
Let chatbots signpost to your insurance services instantly.
Hi there 👋 , I’m your virtual assistant. How can I help you today?
| Can I add my partner as a named driver?
Connect customers to a live chat agent, instantly
Some of your customers will have complex queries that need a human touch.
Whenever necessary, Futr will seamlessly escalate the chat instantly to one of your live agents to keep your customers engaged. We’ll even auto-translate queries and responses into over 120 languages, making your customer support teams instantly fluent.
I want to discuss my claim . Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined
Insurance claims and forms made conversational
Save your customers from filling up forms manually by making the entire process part of a conversation.
Choose from over 200 pre-built live chat integrations and help your customers:
- Change something
- Check something
- Track something
- Report something.
Futr validates data instantly and integrates with major sales, CRM and payment platforms.
Hey Hannah 👋, I’m your virtual assistant. How can I help you today?
I would like an update on my claim please
Happy to help, whats your 10 digit order reference number?
xxxx-xxxx-xx
Thanks, please can you confirm your DOB
11/04/1974
Thanks Hannah, your claim is currently being reviewed and we will be in touch by Monday latest.
- Last name
- Smith
- Date of Birth
- 11/04/1974
- Address
- 1468 ABC Dr.
- Status
- Review
- Next Update
- Monday 22nd July
Be there for your customers 24/7
Speak to Georgia to hear how she can help
Live chat and chatbot technology built for humans, by humans
Stay ahead of your customers’ needs, automating answers before they’re even asked. Your customer support staff will also have access to a dedicated account manager to assist you at all times.
Deploy an off-the-shelf solution or let us map your store’s live chat and automation strategy.
Connect your store’s service data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.