Simplify claims and applications with live chat and chatbots for insurance firms

Simplify claims and speed up applications with our live chat and chatbots for insurance companies. 

Eliminate wait times by automating answers to 80% of your customers’ frequently asked questions. Use our live chat solution to seamlessly escalate more complex and dynamic conversations to your live agents and give them the power to be fluent in 120+ languages. 

Request a demo today and get a FREE four-week trial.

Purchase add-on
Submit a claim
Add a new member
View claims
Change plan
Amend contact details

Transform insurance customer service with live chat and chatbots

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Omnichannel Support

Talk to customers and policyholders on any channel, from your website to WhatsApp and Facebook.

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Collect Feedback

Stay on top of your customers’ complaints and learn more about their most common frustrations.

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Reduce Wait Time

Enable 24/7 self-service and automate answers to frequently asked questions.

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Live Chat Handover

Seamlessly escalate complex conversations to your live agents.

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Government Grade Security

Enjoy end-to-end security architecture with military-grade data encryption in transit and at rest.

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Multi-Language Support

Auto-translate queries and responses, making your live agents fluent in 120+ languages.

The happy customer formula

Live Agent + Live Chat and Automated Chatbots = Happy Customers

25%
Wait times down
80%
Top case drivers addressed with automation
24/7
Round the clock service
100+
Languages instantly available

Self-service that keeps your customers satisfied

Stop putting your customers on hold by enabling self-service on all your customer channels.

Anytime, anywhere, let your customers:

  • Submit an insurance claim
  • Change their policy details
  • Purchase an add-on
  • Add a new member to their policy
  • Get updates on their claim.

Let chatbots signpost to your insurance services instantly.

Hi there 👋 , I’m your virtual assistant. How can I help you today?
Submit a claim
Purchase add-on
Add a new member
View claims
Ask anything
hand cursor icon.
| Can I add my partner as a named driver?

Connect customers to a live chat agent, instantly

Some of your customers will have complex queries that need a human touch.

Whenever necessary, Futr will seamlessly escalate the chat instantly to one of your live agents to keep your customers engaged. We’ll even auto-translate queries and responses into over 120 languages, making your customer support teams instantly fluent.

I want to discuss my claim . Can you transfer me to an agent please?
No problem, transferring you to speak to someone now, you’re 3rd in the queue
You can still ask questions while you wait
Hi, how can I help?
Agent Joined

Insurance claims and forms made conversational

Save your customers from filling up forms manually by making the entire process part of a conversation.

Choose from over 200 pre-built live chat integrations and help your customers:

  • Change something
  • Check something
  • Track something
  • Report something.

Futr validates data instantly and integrates with major sales, CRM and payment platforms.

Hey Hannah 👋, I’m your virtual assistant. How can I help you today?
I would like an update on my claim please
Happy to help, whats your 10 digit order reference number?
xxxx-xxxx-xx
Thanks, please can you confirm your DOB
11/04/1974 circle
Thanks Hannah, your claim is currently being reviewed and we will be in touch by Monday latest.
Last name
Smith
Date of Birth
11/04/1974 circle
Address
1468 ABC Dr.
Status
Review
Next Update
Monday 22nd July

Be there for your customers 24/7
Speak to Georgia to hear how she can help

Georgia

Georgia Williamson

EMEA Insurance Lead

Speak to Simone today

Live chat and chatbot technology built for humans, by humans

Stay ahead of your customers’ needs, automating answers before they’re even asked. Your customer support staff will also have access to a dedicated account manager to assist you at all times.

Deploy an off-the-shelf solution or let us map your store’s live chat and automation strategy.
Connect your store’s service data and existing enterprise service tools and processes.
Auto-generate your dialogue flows, test, train and deploy our customer service platform.
Review real-time metrics and analytics dashboards to iterate and demonstrate ROI.

Start now with a no-risk 4-week trial